
Contributor
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1 Message
HOW to remove my phone from the blacklist
I Purchased My phone from the pawn shop the other day it worked really well until later on that night my service Was Suspended I called Customer service they told me my phone was blacked listed I’m wondering haw can I get it removed from that so I can use my phone
Accepted Solution
Official Solution
sandblaster
ACE - Expert
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64.6K Messages
6 years ago
Sorry, only the person that put it on the blacklist can remove it from the blacklist.
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graeco
Scholar
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335 Messages
6 years ago
it cant be removed unless the owner request for it on a limited period of time.
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MR_SMiT
ACE - Professor
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1.8K Messages
6 years ago
@Quintonb5: You should return phone to the “prawn shop” and get your money back. Only the person who had phone blacklisted can have it removed.
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Simonga25
Tutor
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8 Messages
5 years ago
What if the original owner did not blacklist it? In my case, the original owner received the phone as a company phone. He never activated it. He sold the phone to me. I was the first to activate it. He never blacklisted it. How do we get it off the blacklist?
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formerlyknownas
ACE - Sage
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110.7K Messages
5 years ago
@Simonga25
Only the person who had phone blacklisted can have it removed.
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MR_SMiT
ACE - Professor
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1.8K Messages
5 years ago
@Simonga25: Probaly somebody from his work “blacklisted” phone, they are original owners, don’t know if seller still working there.
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Simonga25
Tutor
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8 Messages
5 years ago
Hi Liz, thanks for the reply. In my case, as I mentioned, no one has blacklisted the phone. I know the original owner. He did not blacklist the phone. Therefore, he cannot unblacklist the phone.
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Simonga25
Tutor
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8 Messages
5 years ago
@MR_SMiT I've considered the possibility that someone at his work blacklisted the phone, such as the person who ordered the phone. Do you have insight as to way an administrator at the work would blacklist the phone? Eric, the original owner never activated the phone and there was no company data on the phone. If they did blacklist, why is it an option for the owner to blacklist the phone a full 12 days after selling it? The IMEI was clean when we bought it.
We've also heard it is possible AT&T blacklisted the phone because the company never completed payments for the phone. Again, what were we supposed to do. It wasn't blacklisted until 12 days after buying it. Why is this policy allowed?
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Constructive
Former Employee
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32.9K Messages
5 years ago
You can go round and round all you want, bottom line is it will never get off the blacklist, take it back get your money back, if you cant chalk it up to a bad experience.
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GLIMMERMAN76
ACE - Expert
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23.8K Messages
5 years ago
buying used phones in a gamble period... Anyone can blacklist a phone that they were the original owner any time they want actually and this is with all us carriers and apple allows this.
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