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Quintonb5's profile

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1 Message

Sat, Dec 30, 2017 9:58 PM

HOW to remove my phone from the blacklist

 I Purchased My phone from the pawn shop the other day it worked really well until later on that night  my service Was Suspended I called Customer service they told me my phone was blacked listed I’m wondering haw can I get it removed from that so I can use my phone 

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sandblaster

ACE - Expert

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59.7K Messages

5 y مضت

Sorry, only the person that put it on the blacklist can remove it from the blacklist.

graeco

Scholar

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335 Messages

5 y مضت

it cant be removed unless the owner request for it on a limited period of time.

MR_SMiT

ACE - Professor

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1.8K Messages

5 y مضت

@Quintonb5: You should return phone to the “prawn shop” and get your money back. Only the person who had phone blacklisted can have it removed.

Tutor

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8 Messages

4 y مضت

What if the original owner did not blacklist it? In my case, the original owner received the phone as a company phone. He never activated it. He sold the phone to me. I was the first to activate it. He never blacklisted it. How do we get it off the blacklist?

ACE - Sage

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100.1K Messages

4 y مضت

@Simonga25

Only the person who had phone blacklisted can have it removed.

 

MR_SMiT

ACE - Professor

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1.8K Messages

4 y مضت


@Simonga25 wrote:

What if the original owner did not blacklist it? In my case, the original owner received the phone as a company phone. He never activated it. He sold the phone to me. I was the first to activate it. He never blacklisted it. How do we get it off the blacklist?


@Simonga25: Probaly somebody from his work “blacklisted” phone, they are original owners, don’t know if seller still working there.

Tutor

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8 Messages

4 y مضت

Hi Liz, thanks for the reply. In my case, as I mentioned, no one has blacklisted the phone. I know the original owner. He did not blacklist the phone. Therefore, he cannot unblacklist the phone.

Tutor

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8 Messages

4 y مضت

@MR_SMiT I've considered the possibility that someone at his work blacklisted the phone, such as the person who ordered the phone. Do you have insight as to way an administrator at the work would blacklist the phone? Eric, the original owner never activated the phone and there was no company data on the phone. If they did blacklist, why is it an option for the owner to blacklist the phone a full 12 days after selling it? The IMEI was clean when we bought it. 

 

We've also heard it is possible AT&T blacklisted the phone because the company never completed payments for the phone. Again, what were we supposed to do. It wasn't blacklisted until 12 days after buying it. Why is this policy allowed? 

Constructive

Employee

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29.3K Messages

4 y مضت

You can go round and round all you want, bottom line is it will never get off the blacklist, take it back get your money back, if you cant chalk it up to a bad experience.

GLIMMERMAN76

ACE - Expert

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23.4K Messages

4 y مضت


@Simonga25 wrote:

@MR_SMiT I've considered the possibility that someone at his work blacklisted the phone, such as the person who ordered the phone. Do you have insight as to way an administrator at the work would blacklist the phone? Eric, the original owner never activated the phone and there was no company data on the phone. If they did blacklist, why is it an option for the owner to blacklist the phone a full 12 days after selling it? The IMEI was clean when we bought it. 

 

We've also heard it is possible AT&T blacklisted the phone because the company never completed payments for the phone. Again, what were we supposed to do. It wasn't blacklisted until 12 days after buying it. Why is this policy allowed? 


buying used phones in a gamble period...  Anyone can blacklist a phone that they were the original owner any time they want actually and this is with all us carriers and apple allows this.

Tutor

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8 Messages

4 y مضت

Has anyone challenged this policy? From what I've read it was developed by
the FCC and GSMA about 2-3 years ago. I appreciate that it is attempting to
thwart theft. But it doesn't seem like good legal policy to allow any past
owner of a device to be able to reach into the life of the current owner.
Especially considering that AT&T has done absolutely nothing to verify that
this phone was actually stolen and they have provided us no information to
prove their claims that this phone was justly blacklisted.

Is a filing a complaint with the FCC or a claim against AT&T for
injunction an option? Has anyone tried?

Consistently and repeatedly telling their paying customers that their only
option is to sell their phones or to get a refund is unacceptable. I
believe AT&T is still charging our account for service even though they
have erroneously suspended our account.
GLIMMERMAN76

ACE - Expert

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23.4K Messages

4 y مضت


@Simonga25 wrote:
Has anyone challenged this policy? From what I've read it was developed by
the FCC and GSMA about 2-3 years ago. I appreciate that it is attempting to
thwart theft. But it doesn't seem like good legal policy to allow any past
owner of a device to be able to reach into the life of the current owner.
Especially considering that AT&T has done absolutely nothing to verify that
this phone was actually stolen and they have provided us no information to
prove their claims that this phone was justly blacklisted.

Is a filing a complaint with the FCC or a claim against AT&T for
injunction an option? Has anyone tried?

Consistently and repeatedly telling their paying customers that their only
option is to sell their phones or to get a refund is unacceptable. I
believe AT&T is still charging our account for service even though they
have erroneously suspended our account.

In your case your friend is actually selling a phone that does belong to his company.  Right or wrong that company may have blacklisted the phone because it was never activated.  I don't blame the company.  The phone was blacklisted after the att system caught it was actived which takes about 2 weeks with all the IMEI's ATT has in its system.  iPhones are quicker since apple owns the activation servers.

Constructive

Employee

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29.3K Messages

4 y مضت

They didnt suspend your account they suspended the phone, you can put your sim card in a different phone and your services will still be active,

the FCC will not help you in any way,  blacklisted means lost or stolen and at&t is under no obligation to unblock it until YOU provide proof otherwise, they are also under no obligation to prove or verify anything,, they got a report thay locked it, its now up to you to prove and verify

You never mentioned any conversation you had with the company that issued it to the person that sold it to you, did you have such conversation my guess is no and if you do im guessing the person that sold it to you will be in hot water

 

so your also saying if i buy a phone someone stole from you that you should have no recourse to recover that phone just because the person i bought it from said it wasnt stolen?

Tutor

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8 Messages

4 y مضت

Ok, so the idea that the guy we bought the phone from never owned it and
was functionally stealing from his company by selling his now-defunct
company's phone makes sense. We'll try to ask the seller about this. We
don't really know the specifics as to whether this was a company phone or
not, but that's the best conclusion we can come up with. If the phone is
the property of the company I don't blame the company for blacklisting it
either? I'd like to return the phone to company. Why is the company's
information not provided to me?

In regards to the policy, I still disagree with this instance of the
policy.

"so your also saying if i buy a phone someone stole from you that you
should have no recourse to recover that phone just because the person i
bought it from said it wasnt stolen?"

No, that isn't what I'm saying. I'm saying this policy is unnecessarily
detrimental to second-hand buyers. When an owner sells a car for example,
he has the title for the car, and he then transfers the title over to the
new owner. The new owner has proof that he bought and now owns the car.
There should be something similar to this in place for phones, even though
phones cost less. The idea that the previous owner of a car would be able
to reach into the life of the current owner and make the car stop working
is ridiculous.

"No obligation to unblock it until YOU provide proof otherwise"

We already have provided the proof AT&T requested. The only verified
original owner that we know of, Eric, already called AT&T and told them
that we bought the phone from him. AT&T told him that nothing he said
mattered, the issue needed to be resolved with us. If Eric isn't the
original owner, than how are we supposed to provide the requested proof of
purchase if AT&T won't tell us who the original owner is?

Again, I'm not saying the whole policy should be tossed out, I'm saying
this particular part of it needs to be fixed. I've had a device stolen in
the past and I had it shut down.
MR_SMiT

ACE - Professor

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1.8K Messages

4 y مضت

@Simonga25: If his company closed nothing can be done. Get your money back.

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