How to remove a phone from the blacklist

@Pepper3d  Did you make an insurance claim on the phone?

If you did, and insurance was processed, the phone is no longer yours and Asurion blacklisted it.

@Pepper3d

When you make a claim for a lost, stolen or broken phone, and Asurion sends you a replacement, the lost phone is NOT YOURS as it is blacklisted by Asurion.  They own the phone now.

This is wrong....im the owner of ny phone and i cant get it off the blacklist

ATT [word filter avoidance] AND SO DOES THERE INSURANCE COMPANY! THEY BLACKLISTED THE WRONG PHONE AND CANCELED MY SERVICES. I cant get my phone off the blacklist when its my phone. They will give you the run around..Im filing a complaint and then arbitration THEY [word filter avoidance]

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@Jojoe82 wrote:

ATT [word filter avoidance] AND SO DOES THERE INSURANCE COMPANY! THEY BLACKLISTED THE WRONG PHONE AND CANCELED MY SERVICES. I cant get my phone off the blacklist when its my phone. They will give you the run around..Im filing a complaint and then arbitration THEY [word filter avoidance]

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You need to take it up with Asurion.  Asurion is the insurance providers ALL carriers use, not just ATT.   If you had the phones on the wrong line, swapped SIM cards, yuo screwed up your claim.  Claims depend on the phone and phone line insured. 

I forgot my extra code necessary to whipe out an old iPhone 7 of mine so instead of doing it that way I opted to go in find my iPhone from my current phone iPhone XS Max and erase both my iPhone 7 & my iPhone X (both precious) using the find my iPhone erase phone option. I don’t know why it required an additional code I think maybe like a sim code or an additional iCloud code when trying to erase the phones while in my hand but using my newest device was my only solution. Now that they are whiped clean, i has intentions to resell though the imei number is now showing as a blacklisted phone. I am the owner of both phones, how do I get At&t to unlock the block list? Do I have to go in person or is this something that can be done via telephone request? How quickly once this is done does the imei number update to show no longer blacklisted? In other words what is my turn around time on ability to sell these things? 

Thank you 

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@thinklikeaboss wrote:

I forgot my extra code necessary to whipe out an old iPhone 7 of mine so instead of doing it that way I opted to go in find my iPhone from my current phone iPhone XS Max and erase both my iPhone 7 & my iPhone X (both precious) using the find my iPhone erase phone option. I don’t know why it required an additional code I think maybe like a sim code or an additional iCloud code when trying to erase the phones while in my hand but using my newest device was my only solution. Now that they are whiped clean, i has intentions to resell though the imei number is now showing as a blacklisted phone. I am the owner of both phones, how do I get At&t to unlock the block list? Do I have to go in person or is this something that can be done via telephone request? How quickly once this is done does the imei number update to show no longer blacklisted? In other words what is my turn around time on ability to sell these things? 

 

Thank you 

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1.  Phones require the pin code to factory reset.  If you used fingerprint or pattern to unlock, you still had a pin for backup and it’s required to reset or after restart.   

2.   Phones gets blacklisted if you reported it lost or stolen, or if you made a claim with insurance.   Did you?

I'm the owner still blacklisted 

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@Richard12z wrote:

I'm the owner still blacklisted 

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I see how it’s going to go . . . 

Phones gets blacklisted if you reported it lost or stolen, or if you made a claim with insurance.   Did you do so?

Did you call At&t and report you found the phone?  They can remove blacklist.

Did you make an insurance claim?  If so, the phone is not yours anymore.  If replaced under insurance, Asurion blacklists the phone and you can’t remove it.