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clark42's profile

1 Message

Monday, October 30th, 2023 9:13 PM

How to increase number of rings before voice mail

Using the #61 code won’t work

Accepted Solution

Official Solution

Community Support


232.1K Messages

7 months ago

Hello @clark42, let's help you get it set up!


Let's start with a question to better understand how to help you: 


1) Please let us know if you are referring to a Digital phone or wireless phone. This will let us know how to give you the right help required for this case. 


In the meanwhile, here are the steps to set number of rings for Home Phone:

  1. Go to Account overview > My digital phone > Check or manage voicemail & features.
  2. On the Voicemail Settings tab, scroll to General Preferences and select Set Number Of Rings Before Voicemail
  3. Choose a setting ranging from 1 ring (6 seconds) to 6 rings (36 seconds).
  4. Select Save.

If you are referring a mobile device, let us know and we will reach out to you in DM to assist you further.


You can also visit our website resource page on how to Change number of rings before voicemail answers to get more information on this. 


We hope this information helps! Let us know if you need further help. 


Thank you for visiting AT&T Community Forums.

Andrew, AT&T Community Specialist.



4 Messages

25 days ago

My wireless iPhone switches after 3 rings to voice mail. I want to increase it to 5-6 rings. I tried to call but the virtual assistance is no help.

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