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elanderson's profile

Contributor

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1 Message

Friday, February 8th, 2019 8:19 AM

How to find Request Number to check Unlock Status. No email has been received.

I submitted a request to unlock my phone. I never received an email. I contacted support and they said the email will be sent 24 hours after the request is sent. It has been over 24 hours. No email. No request number. 

 

I've tried to resubmit the unlock form. It does not allow me to do this and sends me to the check for status update page (don't have a request number to do this). 

 

Has anyone experienced this before? How can you get the request number? Does the email eventually get sent? Is there another way to check the status?

Community Support

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232.3K Messages

5 years ago

Hello @elanderson!

 

It's possible those email confirmations were routed to a junk mail or other folder in your email. Make sure to check all folders before resubmitting your online request for device unlock.

 

We hope this info helps!

 

Lar, AT&T Community Specialist

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