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J

New Member

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1 Message

Fri, Oct 29, 2021 12:17 AM

How to delete AT&T account information from a new Samsung Galaxy S10 unlocked phone?

I bought a Samsung Galaxy S 10 from Amazon Renewed Dept. as unlocked.. It was delivered today and I went to set it up and the AT &T logo came up. How do I delete the AT & T account information so I can use it with my preferred carrier ?  Thank you. 

Accepted Solution

Official Solution

JefferMC

ACE - Expert

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30.2K Messages

1 year ago

The AT&T logo doesn't mean that it has any AT&T account information.  It simply means that you purchased the AT&T-branded variant of the phone.  It may (or may not be) carrier locked to AT&T (not sure of Amazon's Renewed product policy on locking/unlocking).

spoom2

ACE - Master

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16.9K Messages

1 year ago

Not a home phone issue, moving to the wireless forum 

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