Skip to main content
AT&T Community Forums
Announcements
Learn how to Get the iPhone 12 Now!
ATTHelpForums

Community Support

 • 

2.5K Messages

Thu, Sep 14, 2017 9:34 PM

How to connect Apple Watch with Cellular AT&T

NumberSync & Your Apple Watch, Get Connected!

NumberSync. What is it?

Number Sync allows you to leave your phone behind and use your Apple Watch to talk, text, and make calls. Setting this up is very simple! We have provided some steps below. Set it up and enjoy!.

 

 Requirements

  • An Apple Watch Series 6, or Apple Watch Series 3-5 with cellular.
  • A compatible iPhone® (6 or later including SE) running iOS version 11.0 or higher.
  • An AT&T rate plan for your Apple Watch (Cellular).
  • iPhone and Apple Watch (Cellular) must be on the same AT&T postpaid Billing Account.
  • An AT&T Access ID associated with the iPhone.

The Apple Watch has an AT&T telephone number and associated rate plan and will appear on your monthly bill.  Note, the watch telephone number cannot be used for voice, data or text messaging from the watch.  Please remember to complete NumberSync set-up to use your watch on the AT&T cellular network with your iPhone number. With NumberSync active, calls and messages using your watch will display your AT&T iPhone telephone number.

Sync your Apple Watch

Pair your watch via the Watch app on your iPhone.

 

  1. Open the Watch app to start the pairing process and follow the prompts.
  2. Select Set up Cellular button.
  3. Enter your AT&T user ID and Password. This should be the user ID that is associated with your iPhone number. If you don't have a user ID, click "create one now".
  4. When you place a 911 call using your watch, the call will go over the cellular network when possible. If no cellular network is available, device location data from nearby Wi-Fi networks will be used to help locate you. If that data isn’t available, the address you provide will be used.
  5. Make sure to check the box and read the Important Information for NumberSync on the 911 screen.
  6. Select Verify Address.
  7. On Sync requested screen, you should see a message indicating NumberSync should be available shortly. Select Ok.
  8. Follow prompts to finish setting up your watch. 

 

The Apple Watch is only able to sync to one phone at a time. If you wish to user your Apple Watch on another phone, refer to: Use Number-Sync to sync Apple Watch to a different iPhone.

 

To Unsync 

Check out the different options to remove NumberSync from your Apple Watch.

 

Want to remove NumberSync from your Apple Watch?

To remove NumberSync service from your Apple Watch, follow the steps:

  1. Log in to myAT&T.
  2. Expand the Wireless view, and select the picture of the iPhone number that you want to remove NumberSync service from. 
  3. Under device options, click, Manage NumberSync.
  4. In the Synced wearables section, select the Apple Watch (Cellular) that you want to unsync. The name of the watch and the phone number are included for your convenience.
  5. To remove NumberSync from the Apple Watch, press Unsync this device next to the watch you want to unsync.
  6. A popup will appear asking if you’re sure that you want to remove the service. 
  7. When successfully removed, you’ll see a screen stating You’ve successfully removed your device.

Need more Help? Visit our support site!

 

Note: Removing NumberSync service will remove the ability for the Apple Watch to use Cellular service.  However, the watch will stay on your plan, and any monthly reoccurring charges will continue.  To cancel your rate please reach out to us.

 

David, AT&T Community Specialist

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

1 Attachment

Responses

Tutor

 • 

8 Messages

3 years ago

It certainly doesn’t help at all the set up cellular gets stuck at the security passcode and never goes forward.
A complete fail by AT&T and Apple.

Contributor

 • 

3 Messages

3 years ago

Here’s a linked article on issue with AT&T AW3 issues:

https://www.macrumors.com/2017/09/22/apple-watchs-series-3-activation-issues/
Some Apple Watch Series 3 Owners Facing LTE Activation Issues
Mac Rumors - 16h ago


On the MacRumors forums, several AT&T customers have received messages stating AT&T is not supported. Support reps seem confused about how Apple Watch activation works, with one rep telling MacRumors reader KG87 that his watch needs a new ...
https://www.macrumors.com/2017/09/22/apple-watchs-series-3-activation-issues/
Some Apple Watch Series 3 Owners Facing LTE Activation Issues
Mac Rumors - 16h ago


On the MacRumors forums, several AT&T customers have received messages stating AT&T is not supported. Support reps seem confused about how Apple Watch activation works, with one rep telling MacRumors reader KG87 that his watch needs a new ...

Contributor

 • 

3 Messages

3 years ago

Still not working for me. Bummer.

Contributor

 • 

3 Messages

3 years ago

Finally got it working.. called AT&T back and after some time found out it requires an in store visit. Watch was added as new line with talk and text but pay per use data???

After doing the numbers got rid of GF plan for new unlimited; for an extra $20 per month of what was going to cost us for the 2 lines got hotspot and unlimited LTE to 22 GB which I’m OK with.

But if you want to keep GF plan show them this link below; tried to say it was going to cost extra $35 per line and had this and conversation with At&T support to get to to $10 per which eventually let go of.

https://twitter.com/briantong/status/911350436036300800

Brand User
ATTHelp

Community Support

 • 

136.7K Messages

3 years ago

Good Morning @akoxeno,


I hope you are doing well.  Every month AT&T has specials where our customers can take advantage of.  This is also dependent on what part of the United States you are located.  On-Line and the retail store can also have different promotions.  These venues may even have promotions which are better than the one you described.


My advice to you would be to check out the retail store first in your area.  The deals you can find there are normally very good. 


I hope this helps.  If you have any other questions, please reach out to Community Forums.


Donna V, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

 • 

3 Messages

3 years ago

I was able to visit the ATT store and, after 90 minutes, I left with a working watch. I have no idea where the disconnect was (Apple or att) but there was nothing simple about this.

Employee

 • 

1 Message

3 years ago

I’m a ATT employee had my watch since Monday I still have no service talk for 4 days to techs opened 2 tickets and still no fix how much longer until a light bulb goes off and someone gets to the point of understanding the issue 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

 • 

1 Message

3 years ago

So when they advertise that the series 3 is compatible with iPhones 5S and later they are wrong since it with not pair with a 5S.  AT&T did not inform me of this when they sold me the watc

GLIMMERMAN76

ACE - Expert

 • 

20.5K Messages

3 years ago

No apple says the series 3 GPS will work with a 5s but they also say you need a 6 or newer to use series 3 with LTE 

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

 • 

1 Message

3 years ago

I have a iPhone 7 on a company plan that I do not see the billing for and am unable to add an iWatch 3 to their plan.  My wife has an iPhone 6 on a personal plan, my question is, am I able to put my iWatch 3 on her monthly bill and have it sync to my company phone?  Thanks in advance.

GLIMMERMAN76

ACE - Expert

 • 

20.5K Messages

3 years ago


@questionforyou wrote:

I have a iPhone 7 on a company plan that I do not see the billing for and am unable to add an iWatch 3 to their plan.  My wife has an iPhone 6 on a personal plan, my question is, am I able to put my iWatch 3 on her monthly bill and have it sync to my company phone?  Thanks in advance.


Nope has to be on the same account so you can see the watch to add number sync.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Employee

 • 

1 Message

2 years ago

I was hoping these instructions would allow me to Numbersync and cel enable my personal Apple Watch to my personal cel phone, but with the iphone sync'd to my corporate phone (calenders, primary notifications).

I went thru the motions of pairing with my personal phone, adding the watch to my AT&T plan, then unpairing and re-paring with my corporate phone.

In the watch app, I'm left with "Not in Use -> AT&T" under cellular.

Did I go wrong somewhere?

 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
GLIMMERMAN76

ACE - Expert

 • 

20.5K Messages

2 years ago

the watch has to be on the same account as the phone.  

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Get started...

Ask a new question