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ira_nyc

Contributor

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2 Messages

Fri, Sep 19, 2014 6:51 PM

How to Activate Service on a New Device

I had an iPhone 5S and a iPhone 4 before that). I just got thr iPhone 6, but for some reason, even thoguh I shut down my iPhone 5S fully before turning on and backing up from iCloud my new iPhone 6..... the new iPhone 6 is not 'registering" my phone number?

 

It just shows "No Service" in upper left corner.

 

Ideas?!?!

 

 

[Subject edited for better exposure]

Responses

cousintim

Professor

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1.7K Messages

6 years ago

My activation took a few seconds.  Rebooted the phone and it connected to LTE.

mccuen

Teacher

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10 Messages

6 years ago

I had waited a while for my phone to activate and began to do some exploring.  I came across this page on AT&T's site and activated the phone ina a matter of minutes.

 

 

https://www.wireless.att.com/activations/

fawn428

Mentor

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61 Messages

6 years ago

So the answer was to use the consumer site and not the premier site!!!
cduece

Contributor

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1 Message

6 years ago

i had to turn mine off then back on. it only took seconds online..... hope this helps

plbirch

Contributor

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1 Message

6 years ago

Yes! Thank you. Been waiting 7 hours after using the website, still not activated. Called the number, followed the directions, turned phone off for 5 minutes, turned phone on, done. Thanks.

Contributor

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2 Messages

6 years ago

I have a premier account and I received my new iphone yesterday. I immediately activated it and was told the system was slow, so I was not concerned when it hadn't been activated after a few hours. This morning when I woke up, I discovered my old phone was deactivated, so I was happy cause I thought it meant my new phone was working. Except it's not. There's a problem and I have to call ATT, except I can't, because Premier doesn't work on weekends. So I need to figure out how to get either of my phones to work, because I cannot spend the entire weekend incommunicated. Help!!!

dwill05

Master

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4.5K Messages

6 years ago

When you click the link again does it say your new phone is already activated? If so try turning your phone off and back on again. If that doesn't work, try popping the SIM card out and back in.

cousintim

Professor

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1.7K Messages

6 years ago

I believe Premier is working again this weekend.

Contributor

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2 Messages

6 years ago

Thanks! I was able to communicate with another customer service and this is how they solved it. 

Contributor

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2 Messages

6 years ago

The activation site still gives me that ACT005 error, and I never got a menu for activation when I called in.  Now I'm waiting for a human.  *sigh*

MR_SMiT

ACE - Professor

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1.7K Messages

6 years ago

I know this issue is solved. But there is some instances the sim card in new iPhone needs to be activated. It happened to me, I went to my local AT&T Corperate Store to check phone out, I called that activation number, but no service. The AT&T rep activated sim card with something, and BAM it worked, rep told me mine was the second iPhone she had to activate sim card.Smiley Very Happy

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Ondart

Tutor

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7 Messages

6 years ago

I have a new phone for my daughter, a new SIM from AT&T, old phone is off, attempted activation. Got this error: "The number you entered is already activated. If this is the number you intended to activate, you're all set. (ACT005)". Phone has "No Service". Powered off/on and reseated SIM with no luck. Now I am on the phone with AT&T on-hold to have them manually activate the device on Christmas Day so my daughter can use her new phone. This exact issue happened last year on a different device replacement. Why can't this be done on-line!!! NOT HAPPY.

mpshivlani

Contributor

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1 Message

6 years ago

I got two phones to activate today, Christmas Day, and to change over two other phones (all iphones). Nothing worked the way it was explained, there is no customer service, and there is no online help.

 

After waiting on hold for 40 minutes, I hung up. 

 

This is simply unacceptable, especially when folks like myself bought your phones one month ago with the expressed intention of having the phones work on the Chirstmas Day. 

 

Glad to have only bought into the monthly plan, as after a decade of ATT, maybe it's high time for a change. The customer lack of service is an embarassment. No such problems when receiving my payment. 

 

Very, very upset over this debacle - please get your act together or follks like myself and the many others who have posted here will vote with our feet. 

dkodesign

Contributor

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1 Message

5 years ago

I just get:

ACT107 : Looks like there aren't any numbers eligible for activation on the associated account.

...which is clearly not true since i am holding the new iphone 6 in my hand and i bought it outright. any idea why this is not working?

 

AliCat23

Contributor

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1 Message

5 years ago

I'm trying to activate my new iphone 6s plus and I keep getting the same error message that you were getting. "ACT107 : Looks like there aren't any numbers eligible for activation on the associated account." I've been trying for hours. Did you ever figure out what the problem was?? I'm guessing that I will have to wait until morning and call when they open. *sigh* What a complete waste of my night...and with no success. 😕

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