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ira_nyc

Contributor

 • 

2 Messages

Fri, Sep 19, 2014 6:51 PM

How to Activate Service on a New Device

I had an iPhone 5S and a iPhone 4 before that). I just got thr iPhone 6, but for some reason, even thoguh I shut down my iPhone 5S fully before turning on and backing up from iCloud my new iPhone 6..... the new iPhone 6 is not 'registering" my phone number?

 

It just shows "No Service" in upper left corner.

 

Ideas?!?!

 

 

[Subject edited for better exposure]

Responses

Accepted Solution

Official Solution

ms_unicorn

Former Employee

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4.9K Messages

6 years ago

Hello, @ira_nyc !

 

Thanks for posting, and congratulations on your new iPhone! You can activate your new device by clicking on the link below and following the instructions.

 

AT&T Phone Activation

 

 

This screenshot should help.

 

 

activationsimg.png

 

 

Let me know if you have any other questions or concerns.

 

-Mariana

Accepted Solution

Official Solution

Community Support

 • 

15.2K Messages

5 years ago

Hi there @ira_nyc

 

There are a few different ways to activate your phone, and it depends on what people are referring to when they say "activating".  If this is simply a replacement device, you may just need to update your IMEI and SIM number.

 

Please look at our comprehensive activation article here.

 

Or, you can also follow these steps:

  1. Go to att.com/activations.
  2. Select your Activate Your AT&T Wireless Phone.
  3. Enter the Wireless number and Billing or shipping ZIP code of the phone you're activating.
  4. Select Continue, confirm the IMEI and ICCID/SIM numbers, and follow the prompts and instructions to complete your device activation.

 

I hope this helps!  If you have any issues with your activation, please send us a Private Message and we can assist further.

 

Tim, Community Specialist

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Accepted Solution

Official Solution

davidbk

Administrator

 • 

363 Messages

4 years ago

Learn how you can activate a device online if you purchased it with a new wireless or GoPhone account, an upgrade, or added a new line to your wireless account.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
kurthustle

Voyager

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2 Messages

6 years ago

same here, did everything asked but still "no service"

ira_nyc

Contributor

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2 Messages

6 years ago

When I click on Marianna's link it then says "Enter phone number" but there is no place to enter it?!?!?

fawn428

Mentor

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61 Messages

6 years ago

I received my pre-ordered iPhone 6.  Went online and filled out the activation form...  Saw the note that says    "We are experiencing high demand and you may encounter a delay in the activation of your phone. Once you click submit, no additional action is required on your part. We will complete your activation as quickly as possible."

 

I've been waiting over 3 hours now...  anyone elses taking that long?   When I go back to the same page and enter my info, it says "Device activation pending"

 

 

ms_unicorn

Former Employee

 • 

4.9K Messages

6 years ago

Hello, again!

 

Hopefully this screenshot will help.

 

activationsimg.png

 

Let me know if you have any other questions or concerns!

 

-Mariana

dwill05

Master

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3.7K Messages

6 years ago

As happens every time, the servers get overloaded because everyone in the country is trying to activate their new phone right now. Nothing to do but wait. Unfortunately the seem to deactivate your old SIM immediately, so you have no phone until the new activation goes through.
pupupu

Contributor

 • 

2 Messages

6 years ago

I already went to iPhone activation guide, but it said "The number you entered is already activated. If this is the number you intended to activate, you're all set. (ACT005)
Number Entered: *****
Activating an insurance replacement phone? Log in to activate
If you need more help, or your new phone is not working within the hour, please call us at 800.331.0500."

 

[edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Contributor

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2 Messages

6 years ago

I get the same thing:

 

The number you entered is already activated. If this is the number you intended to activate, you're all set. (ACT005) 

SEMASS

Voyager

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3 Messages

6 years ago

going on 6 hours for activation

dwill05

Master

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3.7K Messages

6 years ago

Try turning the power off and then back on again. If that doesn't work, try popping out the SIM card and reseating it.
pupupu

Contributor

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2 Messages

6 years ago

Finally, I called 800.331.0500 to activate the phone.

GinoMan

Voyager

 • 

1 Message

6 years ago

try activate onsite http://www.att.com/activations

fawn428

Mentor

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61 Messages

6 years ago

That's the exact site where I activated online... my old iphone is still working and when I check the status online it just says "pending".... So I guess I'm still in queue...  seems 5 -6 hours is way too long.  I've activated many iphones on launch day, and never had to wait more than 30 minutes

 

 

 

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