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ATTHelp
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Community Support

Community Support

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215.1K Messages

Wednesday, March 9th, 2022 10:43 PM

How to Activate an eSIM – Help and Solutions from the AT&T Community

Learn how to activate your new device

 

If you just received your eSIM device, activating it is really easy. 

  1. Make sure your device is connected to Wi-Fi or cellular service.
  2. Go to Settings, then select 'AT&T plan ready to be installed'.
  3. Select Continue.
  4. Your eSIM will now download and install.

Phone not accepting texts or calls? Try one or all of the following

  • Power cycle your device
  • Reset the network

Still having trouble. Sign in to our Troubleshoot and Resolve and follow the prompts.

 

If that does not help, please create a new post. Our specialist will reach out to assist as soon as possible. 

 

Need to get a new eSIM?

  1. Visit myAT&T account overview.
  2. Go to My devices.
  3. Select Manage for the device that needs a new eSIM.
  4. Select Options & settings and select Get a new eSIM.
  5. Confirm your selection to Get a new eSIM.
  6. Follow the prompts to setup your eSIM setup.

Other Help Items

 

ChrisZ, AT&T Community Specialist 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Official Solution

Community Support

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2.7K Messages

1 year ago

eSIM is the new, easy way to activate your device. 

Check out the information above to learn how to activate your new device. 

ChrisZ, AT&T Community Specialist 

New Member

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4 Messages

8 months ago

Why does an eSIM get a FedEx tracking number? Also you’ve taken my number from visible (doesn’t work; got good bye msg from them; successfully ported email fro Att) and I need to wait until it arrives to connect? Something is messed up with your system.  This chain of events should not be allowable. 

(edited)

dwill05

ACE - Master

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7.8K Messages

8 months ago

@Brandn  Are you waiting on a phone  to be shipped to you?  If so, then the FedEx shipping notice is likely for the phone that the eSIM is in.  For some strange reason AT&T sometimes lists the SIM as a separate item from the phone, even though it’s actually physically already in the phone.

As far as number porting goes, that’s on its own timetable.  Once the port is approved, the previous carrier deactivates your SIM with them.  They don’t check whether you actually have the SIM from the new carrier in hand and ready to go because they have  no way of knowing that.

Also, please edit out your name, order number, and tracking number as that’s personal information.

New Member

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4 Messages

8 months ago

Thanks.  No I have an unlocked iPhone 13 for which I entered the IMEI and also elsewhere on your website my old phone number, account number and porting pin. This is the same device I have been using. The port was successful, evidently.  Why is the eSIM being physically sent? Should this be electronically sent? This is what I don’t understand. Esim should be immediate. 

dwill05

ACE - Master

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7.8K Messages

8 months ago

If you bought a phone from AT&T, it should come with the eSIM already installed on the phone.  You simply have to activate the eSIM when you get the phone.  At least that’s how they used to do it with the physical SIM iphones.

ATTHelp

Community Support

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215.1K Messages

8 months ago

Hi there @Brandn, we're here to help with your eSIM inquiry.

 

Thank you, @dwill05 for the information provided, that is correct.  While setting up your iPhone over Wi-Fi, your eSIM might download automatically, or you might be prompted to install an AT&T cellular plan. 

  1. Make sure your device is connected to Wi-Fi or cellular service.
  2. Go to Settings, then select 'AT&T plan ready to be installed'.
  3. Select Continue.
  4. Your eSIM will now download and install.

Let us know how this works for you.

 

Ashley, AT&T Community Specialist 

jice

Scholar

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113 Messages

8 months ago

Thanks for the directions. My phone offers the option to convert my SIM to an eSIM. Might be convenient to free up the SIM slot for use when traveling or something. 

Is there a charge I will have to pay to convert my existing AT&T SIM to an eSIM? 

New Member

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1 Message

8 months ago

Hello, 

I am interested in getting a prepaid plan and would like an ESim to activate automatically instead of having to wait for a sim to mailed. But even after selecting esim it said I will be mailed a QR code and then asks for my address and gives an estimated delivery day? I’m trying to get an esim immediately after paying and activate my prepaid service is there a way I can do that? Thank you! 

ATTHelp

Community Support

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215.1K Messages

8 months ago

Hello, @naomichenelle. Thanks for reaching out to us about activating your eSIM. We are elated to hear that you are wanting to join the AT&T family! We can help.

 

When establishing new prepaid service you have the option to have the eSIM QR code mailed to you, or you can visit one of our stores to get immediate activation and avoid having to wait for the QR code in the mail.

 

We hope this information helps! If you have any other questions or concerns, please reach back out to us!

 

TT, AT&T Community Specialist

New Member

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4 Messages

8 months ago

I learned a lot about this process – mostly by mistakes. I first activated my phone and then a few days after mine was finally successful. I activated my wife’s. For my wife’s, they sent a QR code. It took 24 hours to arrive. I scanned it, her number was ported, the whole process took 20 minutes and worked well. For my own phone, which I activated first, I made some mistakes. I expected the QR code to come immediately and when it didn’t I called. When I called it, ported my number from another carrier immediately, but I had no way to activate it. This was evening, so the next day I went to a store. To say they were reticent in helping me would be very generous. It seems they have a visceral hatred for Prepaid customers. Perhaps they do not get any commission or credit in their numbers for such people. after giving a guy a $20 bill, he was able and did activate me and I went OK. My recommendation would just be to wait for the QR code to arrive. 

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