How many faulty Assurion replacement iPhones will I need to send back?
I have been with AT&T for many years, and I always felt strongly that its best to err on the side of caution— also in regards to phone insurance. That is until recently, I am questioning the purpose of insurance.
I have an iPhone 6plus that I bought brand new when it first came out, it has always been is insured, it has been paid off for a while now and no longer on a contract. Not long ago, my phone decided to freeze, so I filed a claim. I qualified for the lowest possible deductible, because of no previous claims.
RE: First Replacement iPhone
Well, I received my replacement and immediately noticed that the phone just was not working properly. My Apps would close abruptly; the screen would intermittently turn black. Then, even worse, on the day of my daughter’s graduation, where she would be giving a speech, I realized that my camera would not auto-focus. I was so upset, obviously, because I could not document my daughter’s special day. In addition, I use my iPhone for everything picture/video related. That day my friend heard me huff and puff about my phone, she asked to look at it, and said. Did you recently replace the screen or have some work done on it. I replied no, and said that it was my insurance replacement. She takes a closer look and says, your screen is loose— she showed me the gap, then she says, "your phone is missing screws." WHAT? Are you kidding me? Sure enough, the two screws near the charging port were missing. By the way, she used to repair phones at Apple and had it not been for her that day, I would not have noticed. She told me Apple would not touch it, because it was a refurnished phone on an insurance claim. Therefore, she advised me to call Assurion and demand that they replace, it. Yes, DEMAND! Why? Because I had purchased a new phone, I had paid insurance on a new phone, only to receive a faulty used one. How does that make any sense?
RE: Second Replacement iPhone
I called Assurion, spoke to customer service, and explained the situation. Luckily, the rep was nice and seemed eager to help. During the course of our conversation, she informed me that this was a KNOWN issue, meaning, complaints being made for phones with missing parts, being sent as replacements. WHAT?!?! Are you kidding me, Now I have to question, if this is a known issue, how is AT&T okay with using Assurion as a provider? Anyway, she processed my complaint and expedited a phone to be sent to me, because of my issue. I made sure she documented and that there was no physical damage to the phone and that I had expressly informed her of the missing screws. I received my phone, all seemed okay, that is until I turned it on, and now this phone has a faint white light across the top of the screen that does not go away. It centered right in the middle below the time, and expands from the left side where the phone says "LTE" to where the battery percentage icon. I of course call my friend to look at my phone, and her conjecture is that it may be a hardware issue of a faulty repair that is affecting the LCD screen.
So, this is going to be my second time calling Assurion with an issue! How many faulty phones am I going to unjustly have to deal with and send back before I get a phone that worked like the BRAND NEW ONE that I insured?