Available Now: Buy the new iPhone 14, iPhone 14 Pro and iPhone 14 Pro Max from AT&T!
The new iPhone 14
Geldi8's profile

Contributor

 • 

2 Messages

Sun, May 13, 2018 5:33 PM

how do i unlock device if it blacklisted

Hello. I am not a customer of at&t company. Please help me. One person sold  to me apple iphone 7plus 128gb with IMEI ***XXXXXXX and serial number ***XXXXX blocked (sim lock) by at&t company. i cloud not blocked. he said that his sister gave him this device. When I use the unlock service (https://www.att.com/deviceunlock/?#/unlockstep1), it's notify me that this mobile phone was lost ot stolen. PLEASE answer me is it true? was this phone really lost or stolen? please give me more information about this device. is it possible to unlock this device? and how can i do it?
Thank you to find time to handling my request. If I can provide you with any further information, please let me know.

 

 

ATTHelp

Community Support

 • 

199.9K Messages

4 y مضت

Hello @Geldi8!


Thank you for reaching out to us with this inquiry. I’d be happy to personally assist with this concern! For privacy reasons, the sensitive information you posted has been removed. In order to take a look into this situation and find out if the device can be unlocked, please check your Forum’s Inbox, as I’ll be sending private message. This way we can gather details through a secure setting.


I look forward to speaking with you and addressing this matter. Have a wonderful day!


Anabel, AT&T Community Specialist

New Member

 • 

3 Messages

Hi!, I am chilean and i have the same problem. i bought a iphone x in eeuu and When I use the unlock service (https://www.att.com/deviceunlock/?#/unlockstep1), it's notify me that this mobile phone was lost ot stolen. what can i do?

sandblaster

ACE - Expert

 • 

59.7K Messages

@Edo95 Other than to return the phone, if possible, there is nothing you can do. The phone is blacklisted and won’t work on any carrier, even if unlocked. Only whoever put the phone on the blacklist can remove it from the blacklist.

Award for Community Excellence 2021 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

 • 

3 Messages

Who do I return it to ?, the phone has no iCloud ...

Tutor

 • 

5 Messages

3 y مضت

Welcome. I'm from Poland. Unfortunately, I am not your customer. 😞 but, I bought a phone at the ebay auction, where there was information that there are no locks. unstable, the phone is blocked, you have a sim-lock on your network. (black list) ..... what can I do to unblock this phone? ? I paid for this phone very large money and I would like to be able to use this phone.Thank you for your reply, best regards 🙂 Damian B. 

Contributor

 • 

1 Message

3 y مضت

I have this same problem could you guys help me please.

Contributor

 • 

3 Messages

3 y مضت

  • Hello, I'm from Malaysia, I have a same issue, i bought a XS max online and the phone was sim locked and blacklisted… any solution? If I can provide you any futher information please let me know… Thanks

ACE - Sage

 • 

100K Messages

3 y مضت

Being Sim locked is not the same as being blacklisted. Blacklisted means a device has been recorded as lost or stolen, it can never be used on any carrier. If you bought a phone that is now blacklisted you need to contact the seller and dispute the sale.

    If you are getting the notification set the phone cannot be activated and his carrier locked that’s entirely different. You can request that AT&T unlock the phone here:   https://www.att.com/deviceunlock/#/

 

jbss29

Tutor

 • 

10 Messages

3 y مضت

AT&T told me that the 3 phones are not active, they are just using my account phone lines. I have no clue who the seller is.

ACE - Sage

 • 

100K Messages

3 y مضت


@jbss29 wrote:
AT&T told me that the 3 phones are not active, they are just using my account phone lines. I have no clue who the seller is.


HUH?    Please explain your situation better than this.    Time line, where and when phones were acquired, denial if you requested unlock, etc.

ATTHelp

Community Support

 • 

199.9K Messages

3 y مضت

Hello @jayson6463,

 

Thank you for reaching out on our Business Forum. We will be happy to help! In order to further assist, please send us a private message by clicking here and provide the following information.

 

Your Full Name:

Contact Number:

Email Address:

IMEI of device:

Business or Personal:

 

Thank you,

 

Melissa

Social Media Manager

Contributor

 • 

1 Message

3 y مضت

Hello. Please help me. One person sold me an Apple iphone XS max He said the phone was obtained from relatives, sim lock at & t that this cellphone was lost to theft. Would you please answer me if this is true? is that phone really lost or stolen? please give me more information on this device. is it possible to unlock this device? and how can i do it? Thank you for taking the time to resolve my image

ACE - Sage

 • 

100K Messages

3 y مضت


@dinja1974 wrote:

Hello. Please help me. One person sold me an Apple iphone XS max He said the phone was obtained from relatives, sim lock at & t that this cellphone was lost to theft. Would you please answer me if this is true? is that phone really lost or stolen? please give me more information on this device. is it possible to unlock this device? and how can i do it? Thank you for taking the time to resolve my image


And how are we suppose to know?  Crystal ball?  ESP?  Call At&t and ask them about the IMEI.   If it’s blacklisted, you got ripped off.  


Constructive

Employee

 • 

29.3K Messages

3 y مضت

@dinja1974  it will never get unlocked return it and get a refund, if you cant get a refund chalk it up as lesson learned

New Member

 • 

2 Messages

1 عام مضت

my iphone XS Max was blacklisted i bought it off some person and he said that he lost his phone and reported it stolen and he got a new one and he found his old one and now it is blacklisted i really need help 

sandblaster

ACE - Expert

 • 

59.7K Messages

1 عام مضت

@Christian6791 Only whoever put the phone on the blacklist can remove it from the blacklist. If that was the person you bought it from, they need to contact ATT to get it removed. If it was the insurance company that blacklisted it, only they can remove it, which they likely won’t do since the phone technically belongs to the them now.

New Member

 • 

2 Messages

1 عام مضت

ok thanks 

ATTHelp

Community Support

 • 

199.9K Messages

1 عام مضت

Hello @! Allow us to address to address your iPhone XS blacklisted device!

 

As stated by the ACE member, the seller should contact us to remove the device from the blacklist and assist with device unlock or go to Device unlock Portal  to submit a request after the device is removed from blacklist.

 

We hope this helps!

 

Rhoda, AT&T Community

Need help?
The new iPhone 14
Fix, replace or check device delivery
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.