Announcements
HBO Max - where HBO meets so much more!

Contributor

 • 

2 Messages

Sun, May 13, 2018 5:33 PM

how do i unlock device if it blacklisted

Hello. I am not a customer of at&t company. Please help me. One person sold  to me apple iphone 7plus 128gb with IMEI ***XXXXXXX and serial number ***XXXXX blocked (sim lock) by at&t company. i cloud not blocked. he said that his sister gave him this device. When I use the unlock service (https://www.att.com/deviceunlock/?#/unlockstep1), it's notify me that this mobile phone was lost ot stolen. PLEASE answer me is it true? was this phone really lost or stolen? please give me more information about this device. is it possible to unlock this device? and how can i do it?
Thank you to find time to handling my request. If I can provide you with any further information, please let me know.

 

 

Responses

Brand User
ATTHelp

New Member

 • 

120.3K Messages

2 years ago

Hello @Geldi8!


Thank you for reaching out to us with this inquiry. I’d be happy to personally assist with this concern! For privacy reasons, the sensitive information you posted has been removed. In order to take a look into this situation and find out if the device can be unlocked, please check your Forum’s Inbox, as I’ll be sending private message. This way we can gather details through a secure setting.


I look forward to speaking with you and addressing this matter. Have a wonderful day!


Anabel, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

 • 

3 Messages

Hi!, I am chilean and i have the same problem. i bought a iphone x in eeuu and When I use the unlock service (https://www.att.com/deviceunlock/?#/unlockstep1), it's notify me that this mobile phone was lost ot stolen. what can i do?

sandblaster

ACE - Expert

 • 

38K Messages

@Edo95 Other than to return the phone, if possible, there is nothing you can do. The phone is blacklisted and won’t work on any carrier, even if unlocked. Only whoever put the phone on the blacklist can remove it from the blacklist.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

 • 

3 Messages

Who do I return it to ?, the phone has no iCloud ...

Tutor

 • 

5 Messages

8 months ago

Welcome. I'm from Poland. Unfortunately, I am not your customer. 😞 but, I bought a phone at the ebay auction, where there was information that there are no locks. unstable, the phone is blocked, you have a sim-lock on your network. (black list) ..... what can I do to unblock this phone? ? I paid for this phone very large money and I would like to be able to use this phone.Thank you for your reply, best regards 🙂 Damian B. 

Contributor

 • 

1 Message

8 months ago

I have this same problem could you guys help me please.

Contributor

 • 

3 Messages

7 months ago

  • Hello, I'm from Malaysia, I have a same issue, i bought a XS max online and the phone was sim locked and blacklisted… any solution? If I can provide you any futher information please let me know… Thanks
lizdance40

ACE - Sage

 • 

75.4K Messages

7 months ago

Being Sim locked is not the same as being blacklisted. Blacklisted means a device has been recorded as lost or stolen, it can never be used on any carrier. If you bought a phone that is now blacklisted you need to contact the seller and dispute the sale.

    If you are getting the notification set the phone cannot be activated and his carrier locked that’s entirely different. You can request that AT&T unlock the phone here:   https://www.att.com/deviceunlock/#/

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
jbss29

Tutor

 • 

10 Messages

7 months ago

AT&T told me that the 3 phones are not active, they are just using my account phone lines. I have no clue who the seller is.

lizdance40

ACE - Sage

 • 

75.4K Messages

7 months ago


@jbss29 wrote:
AT&T told me that the 3 phones are not active, they are just using my account phone lines. I have no clue who the seller is.


HUH?    Please explain your situation better than this.    Time line, where and when phones were acquired, denial if you requested unlock, etc.

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Brand User
ATTHelp

New Member

 • 

120.3K Messages

7 months ago

Hello @jayson6463,

 

Thank you for reaching out on our Business Forum. We will be happy to help! In order to further assist, please send us a private message by clicking here and provide the following information.

 

Your Full Name:

Contact Number:

Email Address:

IMEI of device:

Business or Personal:

 

Thank you,

 

Melissa

Social Media Manager

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

 • 

1 Message

6 months ago

Hello. Please help me. One person sold me an Apple iphone XS max He said the phone was obtained from relatives, sim lock at & t that this cellphone was lost to theft. Would you please answer me if this is true? is that phone really lost or stolen? please give me more information on this device. is it possible to unlock this device? and how can i do it? Thank you for taking the time to resolve my image

lizdance40

ACE - Sage

 • 

75.4K Messages

6 months ago


@dinja1974 wrote:

Hello. Please help me. One person sold me an Apple iphone XS max He said the phone was obtained from relatives, sim lock at & t that this cellphone was lost to theft. Would you please answer me if this is true? is that phone really lost or stolen? please give me more information on this device. is it possible to unlock this device? and how can i do it? Thank you for taking the time to resolve my image


And how are we suppose to know?  Crystal ball?  ESP?  Call At&t and ask them about the IMEI.   If it’s blacklisted, you got ripped off.  


🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Constructive

Employee

 • 

10.5K Messages

6 months ago

@dinja1974  it will never get unlocked return it and get a refund, if you cant get a refund chalk it up as lesson learned

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.