
Contributor
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1 Message
How do I get an iPhone 6 removed from a blacklist
I recently bought a iPhone 6 and cked the imei and used the iCloud activation lock ck and everything was good. The phone is under my iCloud account and everything but A few days later it's now blacklisted. Is there anything that I can do about this??
Accepted Solution
Official Solution
ATTHelpForums
Community Support
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2.7K Messages
6 years ago
Thanks @dwill05 for your help.
We have more information that details about the error message, FAQs about the meaning, and how to resolve the error online.
Error - We're sorry, but this device is blocked from network use. Please contact your wireless service provider.
Meaning - The device has been suspended due to being reported lost or stolen or is being blocked to prevents fraudsters from activating and using a stolen device.
Reactivate wireless service online
If you are the account holder, you can log into your account to restore wireless service.
Things To Know:
Chat With Us
If the information above does not work, chat with us.
Alert: If you purchase a device from eBay, you risk purchasing a stolen device. AT&T is unable to unlock stolen devices.
ChrisZ, AT&T Community Specialist
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darthspader
Scholar
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337 Messages
7 years ago
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Busternutt
Professor
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3.2K Messages
7 years ago
@Litnin123
I'm guessing you bought it used (why else check the IMEI for a brand new phone?). If that's the case, the original owner has reported it lost or stolen after you did the check and ONLY they can get it off the blacklist. Hopefully you have contact info for the seller and they cooperate.
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formerlyknownas
ACE - Sage
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113.5K Messages
7 years ago
Yeah, I suspect you got ripped off.
Only the person who blacklisted the phone can remove it.
If purchased on eBay or swappa you have recourse to get your money back. Contact their Help services.
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Tailgunner747
Scholar
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397 Messages
7 years ago
If you bought it off person on street, Good Luck. The phone may not be paid off is why carrier put it on Black List also, along with reported stolen
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Busternutt
Professor
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3.2K Messages
7 years ago
Anybody remember the screen names for those customers that posted last week that their new iPhone 7 was stolen off their front porch?

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sotired2
Contributor
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2 Messages
6 years ago
Hello I’m writing because I’ve purchased an iPhone 7 Plus off of Craigslist and I’m just finding out it’s blacklisted is there anything I can do to get it off of the phone?
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dwill05
ACE - Master
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9.1K Messages
6 years ago
@sotired2 Read the above replies. Only the person who reported the phone lost or stolen can remove the phone from the blacklist.
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