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CDcan's profile

3 Messages

Tuesday, October 17th, 2023 3:55 PM

How can I get a new copy of my shipping label?

Hello - As part of the trade-in process, I mailed off my old phone with the shipping label that AT&T had sent me. However, in my rush to get it off, I forgot to note down the Tracking number. Is there still a way that I can get a hold of that tracking number?  Can they re-send the original label?  I can't seem to find the option to do so anywhere. 

Community Support


231.4K Messages

6 months ago

Hello! We hear you. Let’s put your mind at ease.


We can help you to get the trade-in device tracking number.

To proceed, we need to know additional details, so please look out for a DM notification from us.


Looking forward to speaking with you!


Thank you for visiting AT&T Community Forums!

Kelly, AT&T Community Specialist.


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