How can I exchange my defective device?
I traded in an iPhone 10 for my daughter and got and iPhone 12 Pro Max. BEFORE leaving the store on August 27, 2021, the iPhone overheated and the temperature error came up on the phone - this was within 30 minutes of purchase right out of the package and haven’t left the store. They refused to give me a different phone. I have never been so angry. The next day I went to the orchard and they said I could leave the phone and they would try to repair it and I could pay $30 for her to rent a phone! This is appalling. I couldn’t leave the phone bc a hurricane (Ida) was headed toward us. The phone is hot on occasion now, the camera pauses and the volume doesn’t always work! It’s 2 days old. This is unbelievable that someone did not take that phone and give me a new one at AT&T or Apple. So disappointed with both. I want a brand new phone not one that’s been repaired. I paid $1100 for this phone and it’s terrible. What can I do to get a new phone??? The manager in charge, Chase at the Broussard, LA location refused to help and said his hands were tied.