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Olivew's profile

Contributor

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2 Messages

Mon, Sep 15, 2014 5:36 AM

How can I cancel my iphone6 plus pre-order? It shows that I cannot cancel the order online.

I placed an iphone6 plus pre-order online, at 12:15am on Sept. 12. Ridiculously the order confirmation told me that the iphone 6 plus will be shipped at the end of November. I cannot understand why they are doing it. But I do not how to cancel my order. Will it work if I call and talk to an agent? I have tried to call twice, waited for an hour and the called got cut off. What shall I do in order to cancel the order. At&t is just wasting my time and money. 

ATTDmitriyCM

Community Manager

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10.2K Messages

8 years ago

 

Hello @Olivew 

 

I'm sorry you're having some issues with your order and contacting customer care. Our team will be happy to help you with whatever we can! You can send us a private message by clicking here. Please include your full name, phone number, account number and the best time you can be reached.

 

Thank you,

Dmitriy

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