The new iPhone 15
Olivew's profile



2 Messages

Monday, September 15th, 2014 5:36 AM

How can I cancel my iphone6 plus pre-order? It shows that I cannot cancel the order online.

I placed an iphone6 plus pre-order online, at 12:15am on Sept. 12. Ridiculously the order confirmation told me that the iphone 6 plus will be shipped at the end of November. I cannot understand why they are doing it. But I do not how to cancel my order. Will it work if I call and talk to an agent? I have tried to call twice, waited for an hour and the called got cut off. What shall I do in order to cancel the order. At&t is just wasting my time and money. 

Former Community Manager


10.4K Messages

9 years ago


Hello @Olivew 


I'm sorry you're having some issues with your order and contacting customer care. Our team will be happy to help you with whatever we can! You can send us a private message by clicking here. Please include your full name, phone number, account number and the best time you can be reached.


Thank you,


Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.