Our Community Forums will be closing on June 27, 2024. Please visit att.com/support for all your support needs.
The new iPad Pro & iPad Air!
rhino2266's profile

New Member

 • 

1 Message

Wednesday, May 24th, 2023 1:48 PM

How can I access a phone that I don't know the password?

My adult daughter recently passed away and we would like to retrieve some items from her phone.  Unfortunately we do not know her password.  Can you help?  The phone is an iPhone X

Accepted Solution

Official Solution

ACE - Expert

 • 

64.7K Messages

1 year ago

Sorry for your loss. Unfortunately, to get past the screen lock password requires wiping the phone and setting back to factory settings. Here are Apple’s instructions: https://support.apple.com/en-us/HT204306

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.