Horrivle Service and Issues with new Customer Ordering

Two days ago I ordered two new phones and a 9gb shared data plan online. Everything was going fine till the next day when  they told me that I needed to call because they needed to verify my identity. I did that, and not soon after I got an email saying the order was canceled,  after they just told me on the phone that I was all set. Now two days later they tell me I need to submit another order. Keep in mind they made me put a 520$ deposit on the first order. What an inconvenience and I haven't even recieved my phones yet. Hopefully this isn't any indication how my full experience will be with AT&T. Not a great start at all.

Two days ago I ordered two new phones and a 9gb shared data plan online. Everything was going fine till the next day when  they told me that I needed to call because they needed to verify my identity. I did that, and not soon after I got an email saying the order was canceled,  after they just told me on the phone that I was all set. Now two days later they tell me I need to submit another order. Keep in mind they made me put a 520$ deposit on the first order. What an inconvenience and I haven't even recieved my phones yet. Hopefully this isn't any indication how my full experience will be with AT&T. Not a great start at all.

@Manningg1996 Please stop creating multiple threads on the same issue. That is called cross posting and violates forum rules. Your posts have been merged, please stick to one thread on your issue.