Cyber Week Deals: Buy an eligible iPhone & get a FREE AT&T Charger!
What is happening with 3G?
R

New Member

 • 

1 Message

Thu, Apr 1, 2021 2:11 AM

Help with warranty replacement

I received a defective device from Asurion. The ins claim was processed 2.8.21, the screen started glitching and completely froze yesterday 3.30.21. I have called ATT and Asurion multiple times with no resolution. Each company is blaming each other and they send me on an endless cycle of transfers. This is completely unacceptable. If this is not resolved in a timely manner, I will cancel my service.

ACE - Sage

 • 

90.4K Messages

8 m ago

Within 30 days Asurion must replace the phone.  After then, AT&T provides warranty for up to one year, depending on the phone.

Contact AT&T. 

Need help?
The new iPhone 13
Fix, replace or check device delivery
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.