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Teacher

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14 Messages

Fri, Mar 15, 2013 9:14 PM

help my iphone 5 was stolen

i have the insurance that i pay 10$ a month how much will it cost to replace it?

Responses

Accepted Solution

Official Solution

wingrider01

Expert

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12.2K Messages

7 years ago


@thebeast480 wrote:
protection plan u all i know and thats more than i paid for my first on. Mine was the 64gb one. i would raher cancel the plan and make a new one.

the 64GB new / upgrade price is 399.00 to get one without upgrade ability is 899.00

to cancel your plan you will only what ever your etf is (325.00 - 10.00 * number of billing cycles completed) + the final bill that is not pro-rated, you will lose your number and I believe ther is a 60 - 90 day cooling off period before you can start a new account.

 

The deduction for the phone is 199.00 from the insurance company,lot less they you would have to pay to do what you want ot.

wingrider01

Expert

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12.2K Messages

7 years ago


@thebeast480 wrote:

i have the insurance that i pay 10$ a month how much will it cost to replace it?


if it is asurion the deductable for a smartphone is 199.00

you file a claim here - http://www.asurion.com/

cousintim

Professor

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1.7K Messages

7 years ago

At least $649 (minus your insurance settlement), unless AT&T takes pity on you.

Teacher

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14 Messages

7 years ago

no way 649! im so pisssed if i have to pay that i would much rather hunt him down.

wingrider01

Expert

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12.2K Messages

7 years ago


@thebeast480 wrote:

no way 649! im so pisssed if i have to pay that i would much rather hunt him down.


what exact insurance are you paying for?

If it is asurion through att you will only pay the published deductable of 199.00. Sorry but none of the top 3 carriers takes pity on you and reduces the cost of a replacement phone

Teacher

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14 Messages

7 years ago

protection plan u all i know and thats more than i paid for my first on. Mine was the 64gb one. i would raher cancel the plan and make a new one.
oz_1

Master

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4.2K Messages

7 years ago

I keep FIND MY PHONE turned on in settings on all my devices and if I can get to a computer will send out the wipe command before they get a new sim in it.

kdfederer

ACE - Expert

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11.9K Messages

7 years ago

without the insurance, the replacement cost is around $600 - $800 (depending on model) unless you are upgrade eligible.
This is a user to user forum. I am a user, just like almost everyone else on the site.
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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Teacher

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14 Messages

7 years ago

so i deduct 200$ from 800$ which is 600$ when my first one cost me 400$? im canceling it

 

[Edited to comply with Guidelines]

wingrider01

Expert

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12.2K Messages

7 years ago


@thebeast480 wrote:

so i deduct 200$ from 800$ which is 600$ when my first one cost me 400$? im canceling it

 

[Edited to comply with Guidelines]


You deduct nothing, if you are paying for a asurion policy you need to go to their website and file a claim, read and follow the insructions exactly as stated, the deductable for a smartphone is 199.00 - this means that is what your out of pocket cost is.

If you have some other form of insurance then you need to check their requirements

Teacher

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14 Messages

7 years ago

so your saying thats all i have tom pay 200$? for my 64gb iphone 5? if so ill buy it back
cousintim

Professor

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1.7K Messages

7 years ago


@wingrider01 wrote:
Sorry but none of the top 3 carriers takes pity on you and reduces the cost of a replacement phone

AT&T most certainly may adjust the price of a replacement phone.  It's not common but I know of a specific case when it did.
dwill05

Master

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3.7K Messages

7 years ago

Just a thought, but isn't there some documentation somewhere that explains exactly what the $10 a month insurance you bought will pay to replace a lost or stolen phone? Shouldn't that be reviewed instead of looking through conflicting answers on an Internet forum? You'll probably need the documentation to know how to file a claim anyway.
wingrider01

Expert

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12.2K Messages

7 years ago


@cousintim wrote:

@wingrider01 wrote:
Sorry but none of the top 3 carriers takes pity on you and reduces the cost of a replacement phone

AT&T most certainly may adjust the price of a replacement phone.  It's not common but I know of a specific case when it did.

Not common is the understatment of the millinieum

wingrider01

Expert

 • 

12.2K Messages

7 years ago


@dwill05 wrote:
Just a thought, but isn't there some documentation somewhere that explains exactly what the $10 a month insurance you bought will pay to replace a lost or stolen phone? Shouldn't that be reviewed instead of looking through conflicting answers on an Internet forum? You'll probably need the documentation to know how to file a claim anyway.

Yes in multiple places

for the basic insurance

 

http://www.att.com/shop/wireless/services/mobileinsurance-sku1040075.html#fbid=ORzsZynQivf

 

for the higher cost protection pack

 

http://www.att.com/shop/wireless/services/mobile-protection-pack-sku5370279.html#fbid=ORzsZynQivf