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Ell0n3ly0n3

New Member

•

1 Message

Sat, Jan 16, 2021 8:26 PM

Haven't received 2 phones in over 2 months

In nov 2020 we went to a sams club store and took advantage of the sales at@t had to offer at the time we had sprint service so we switched over to at@t the sales person Adrian and Jaydon took our information and long story short they gave us 2 phones n 2 other phones were supposed to be mailed out before Thanksgiving 2020 it is now January 15th 2021 n we havnt received any phones n have already paid the first bill for over 350dls I cant seem to get threw to anyone im really disappointed n dissatisfied with this type of customer service since they didn't keep theyre end of the contract

Responses

ATTHelp

Community Support

•

147.6K Messages

a month ago

Hello @Ell0n3ly0n3,

We'd be more than happy to take a closer look into why you haven't received the remaining cell phones that you ordered.

Would you kindly provide us with a few more details, so that we can better assist you?

When you say that you've already paid your first bill, did you notice any charges listed for the cell phones that you haven't received yet?
Have you been able to reach out to Adrian and Jaydon, or the manager at your local Sam's Club, to try and obtain the contact information for them?
Also, when you sign in to your myAT&T account online, are you seeing any active orders for the remaining cell phones?

Please let us know.

We'll be patiently awaiting your response.

Sean, AT&T Community Specialist

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