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Sun, Mar 29, 2020 1:58 AM

Have not received return envelope for my old phone

Replaced my old phone three weeks ago and never received a return envelope to return. Call center is insanely busy and not sure how to rerequest.. Any ideas?


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121K Messages

2 months ago

Hello @davelite

Thank you for reaching out about sending in your old device!

You have 10 days from the activation of your new device to send in the old device although we are extending shipping dates at this time. 

You can see if you still qualify by requesting shipping materials online.

Let us know if you have further questions!

Ayla, AT&T Community Specialist

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