The new iPhone 14
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adrienemm
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Tutor

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5 Messages

Thursday, October 1st, 2015 8:24 PM

Group text message responses delayed

For the last few days, I will not get some text message responses from people and then all of a sudden, all the delayed responses will come all at once.  I got 12 messages this morning at 2 AM...some that had been sent on Monday.  I have an iPhone 6 and have installed all the latest updates.  It seems to only be group messages.

Accepted Solution

Official Solution

Community Support

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2.7K Messages

3 years ago

We want to help and would like to investigate this issue further.

Try toggling Group Messaging by going into the Message settings and disabling Group Messaging and enabling it again.

Also, doing the same thing for MMS messaging has helped as well.

If still having problems, please let us know the following:

  • Sending Device:

  • Sending Carrier:

  • Receiving Device:

  • Receiving Carrier:

  • Is iMessage on(y/n):

  • Date Sent:

  • Time Sent:

  • Date Received:

  • Time Received:

David, AT&T Community Specialist

Community Support

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15.2K Messages

7 years ago

Hi @adrienemm! I’m sorry to hear you’re having delayed responses in your group messages.

 

Often times, group messages on iPhones can get quirky, especially if someone in your group has a non-iPhone. This is due to the disconnect between iMessages and standard text messages. There are a few things we can try:

 

  1. Please make sure your Settings > Messages show as follows: iMessage on, Send as SMS on, MMS Messaging on, and Group Messaging on.
  2. Delete or “Leave” your current conversations.
  3. Settings > General > Reset > Reset NETWORK Settings. This will help establish a fresh connection with the network. Please note that this will require you to re-enter any saved Wi-Fi passwords you had.

A few other things to consider: Has anyone in your group gotten a new phone recently? Moved from an iPhone to a non-iPhone? Are all iPhone users updated to iOS9? Are their Messages settings as stated above? Are these delayed responses coming from specific individuals within your group? I would recommend asking everyone to “leave” the conversation, and start a brand new group message.

 

Hope this helps!

Charise

jstiffler

Tutor

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10 Messages

7 years ago

Are you kidding me???   All I want to do is recieve text messsages.  Why should I have to buy all of my freinds and family new phones or update them to the latest iOS version.  Oh yeah and you want me to buy all of my friends that don't have an iphone, an iphone.

 

At&t's services should just work just like when I turn on the water or hit the light switch.  Especially since I pay more for phone service than I do for water or electric.

 

Come on At&t

jstiffler

Tutor

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10 Messages

7 years ago

If you have having this issue please reply to the post.  Maybe it will get someone's attention.

Tutor

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4 Messages

7 years ago

The same thing is happening to me. I've tried asking friends to delete me and re-add me, but that is kind of a terrible exercise since I can't know who's texts aren't getting through if they aren't getting through. Also, I don't think I should have to text every person I know to delet my texts and then retext, thats a lot of work.

jstiffler

Tutor

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10 Messages

7 years ago

I went to the AT&T store and got a new SIM card.  I still haven't received the missing text messages.  I really wish At&t would step up and investigate this issue.  This is really annoying.

adrienemm

Tutor

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5 Messages

7 years ago

The suggested solution did seem to work for a bit, but now I'm having the same issue again. I just got a text from +1 (865) 669-6 that shows as "unknown" that just said "service denied". Now I'm getting zero texts.
jstiffler

Tutor

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10 Messages

7 years ago

I recieved text messages from unknown and "service denied"  in the same time fram as the missing/delayed text messages.  

adrienemm

Tutor

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5 Messages

7 years ago

My mother has a Samsung and received the texts as well, but she is able to receive texts. I called AT&T and they created a ticket...we will see what happens!

jstiffler

Tutor

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10 Messages

7 years ago

I have an iPhone 6 plus.

 

Ok so my daughter just sent a group text message to me and 6 other people.  I received the group text message.

 

My daughter has a iphone 6 but some of the others in the group message do not have iphones.  

 

A few minutes after the inital group text message, I was standing talking to my brother Tom who was in the inital group text message.  Tom has an iphone with Verizon and we both got a text at the same time.  My text is from Unknown and the body of the messages says "Service Denied".  Tom got a reply to the group message which I did not get.

 

My brother Rod who was also in the group message  Rod did not receive the reply to the group message,he got a text message from Unknown and the body of the messages says "Service Denied".  Rod has an iphone 6 plus on AT&T.  

 

I hope this helps someone at AT&T figure out what is going on!

 

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