GoPhone to Wireless Account
I'm having trouble moving my GoPhone number to my new wireless plan. I've called and spoken to various representatives, along with going to an At&T retailer. However, noone could really give me suggestions for my current situation.
I purchased an iPhone 7 through the online AT&T store - the purchase of a wireless plan was made. The plan includes paying off the iPhone 7 through installments every billing.
At the time, I was using an iPhone 6 on a GoPhone plan. Now that my iPhone 7 has come in, I'd like to have the phone number used on my GoPhone plan, to be used on my wireless plan. The iPhone 7 currently has a different number.
My current problem is - I was told that because I purchased the phone online, instead of in stores, my GoPhone number could not replaced the wireless plan's phone number. The only way this could happen apparently, is if I pay off the iPhone 7 and continue using the GoPhone account (just switching sim cards). However, that is not what I want to do. I want to keep paying the iPhone 7 in installments, but have my GoPhone number be my sole/only wireless number.
I was confused at first, not knowing that I could not do the switch. I assumed that 'transfer number' under the wireless tab of my at&t account meant porting a number over - but after checking the eligibility of my GoPhone number, it came out as unavailable. And so, here I am today, hoping for a remedy to my situation.
*I am currently in the process of porting my GoPhone number to sideline (app), in order to keep this number and avoid paying two phone bills - one for a GoPhone account and one for a wireless plan w/ iphone 7 installments account.