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2 Messages

Fri, May 24, 2019 4:44 PM

Forgot passcode on lock screen

Forgot passcode on lockscreen but dont want to factory reset and lose all photos/notes. What do i do?


Accepted Solution

Official Solution

Brand User



113.4K Messages

10 months ago

Hello @Libbyegoff


We're happy to help!


It is recommended to back up and store your device photos and media files before a factory reset. You will not be able to bypass the security locked screen until you reset your device and then create a new security passcode.


You can also use our AT&T Device Support Portal by selecting the cellphone brand/model you have, then got to Tutorials & Videos > Security for additional steps.


We hope this is helpful, and have a great weekend!


Dwight, AT&T Community Specialist

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