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Tutor

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2 Messages

Sat, Mar 30, 2019 5:39 AM

Exchange Screen Protector

So I did a stupid thing. I upgraded my phone today and I got three accessories to go with it. I love them, except for the screen protector. I got the Bodyguardz privacy screen. I do not like it. I want to get just the normal screen protector, but I wasn’t sure if I could exchange it in store. I bought it in store and the man put it on my phone for me. I do have the receipt. I am assuming I can’t exchange it because it’s been “used”. Any help??

Responses

Accepted Solution

Official Solution

Brand User
ATTHelp

Administrator

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113.8K Messages

a year ago

Hello @madisonrose8595

Thanks for your post, and congratulations on your recent upgrade. S

Accessories can be returned or exchanged with-in 14 days. If you took advantage of Grab & Save 20%  - AT&T Accessory Bundle Offer, you must exchange, rather than return, to maintain the 20% savings.

We hope this helps. Please let us know if there is anything else we can assist you with toady.

Kenneth, AT&T Community Specialist 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
lizdance40

ACE - Sage

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72.3K Messages

a year ago

(Sigh) obviously didn’t read your post.  No, you cannot exchange a used screen protector.  

 

🐾 I don’t work for AT&T. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

“Lack of planning on your part does not constitute an emergency on my part” 🆘 Dont expect normal any time soon.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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2 Messages

a year ago

I forgot to delete this post. I went into the store the next day and they
switched the screen protector out for the one I wanted.
Brand User
ATTHelp

Administrator

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113.8K Messages

a year ago

Great @madisonrose8595! Thanks for posting back to let us know you exchanged the accessory in-store the next day. Please let us know if there is anything else we can assist you with.

Kenneth, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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3 Messages

5 months ago

I was snipped got a jagg screen protector when I got my phone years ago suppose to have life time warranty contacted At&T  they told me to take it to a store and they would fix me up I was totally humilliated by a big fat lazy manager of the location called me a liar in front of customers and staff

Contributor

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3 Messages

5 months ago

I have had AT&T since it was Cingular im switching to Tmobile because how horrible I was treated over a measly screen protector pitiful who ever reads this I would switch now cause if AT&T pinches over a screen protector that they miss represented who knows what other un ethical things they will do to grab every penny in your pocket. so very sad St Peters is the location where I was treated so poorly I even had uverse switching to spectrum I would highly recommend you do this too before it is too late God Bless you

Contributor

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3 Messages

5 months ago

Any questions please contact me I was humiliated and called a liar in front of the customers in the store at the time my main goal in life now is to get as many people as possible to understand why they need to switch to any other provider sad a waste of energy 

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