The new iPhone 15
Momoaloalo's profile

7 Messages

Thursday, December 7th, 2023 2:18 PM

Esim unlocked

Hey I bought an used iPhone from the internet and I found out that it’s locked its an iPhone 14plus please can you unlock it for me iam a student and iam not in usa so please help 

Accepted Solution

ACE - Master

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10.4K Messages

4 months ago

If the number isn’t in the database, that usually means that the phone wasn’t used or activated with AT&T.  What you would have to do is call them and try to get them to manually research the IMEI to see if it’s eligible for unlocking.  However, since you aren’t an AT&T customer, bought the phone secondhand and have no idea of it’s eligibility, and aren’t in the U.S., it will likely be very difficult for you to be successful.  Chances are good that you got scammed and the phone isn’t eligible for unlocking anyway.  Try to get your money back from the seller.

63 Messages

4 months ago

Did you try submitting unlock request trough AT&T  online? 

7 Messages

4 months ago

I tried but it’s tilling me that my phone can’t be found in the database but apple told me that the sim carrier is at&t

Community Support

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231.3K Messages

4 months ago

Hey there! We completely understand how important it is to have your device unlocked. Let's get the help you need.

 

Like I see, you mentioned purchasing the device from a third-party seller; we recommend that you contact the device's owner for assistance.

 

Furthermore, if the device was purchased from AT&T, it must meet all unlock eligibility requirements in order to be eligible for the unlock.

Here's a link to learn more about the device unlock eligibility requirements: http://sm.att.com/d97c89e7

 

Hope this information helps!

 

Thanks for visiting AT&T Community Forums.

Kelly, Community Forums Specialist.

7 Messages

4 months ago

Wow that made me feel sad i got scammed very good but there must be a way to unlock it i well not lose hope 

7 Messages

4 months ago

Can someone help me with my phone i well give all you need to know about this iPhone from IMEI to serial number pls

Community Support

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231.3K Messages

4 months ago

Hi @Momoaloalo, we understand your situation. We know that you're having trouble with your iPhone 14 Plus. 

 

As you mentioned that, the device is from third-party seller. If you purchased the phone from a reputable seller, you may be able to contact them and request a refund or exchange.

 

As per AT&T, the device should meet all the Unlock Eligibility Requirements in order to be eligible for to unlock. 

 

We hope this information helps! 

 

Thank you for visiting the AT&T Community Forums.

 

-Sia, AT&T Community Specialist. 

 

 

ACE - Sage

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117K Messages

4 months ago

@Momoaloalo 

Other than providing you with information, AT&T customer support cannot help you. Since you are not the original buyer, and the phone is not registered on AT&t's unlock portal, they will Tell you to contact the seller and have them unlock the phone for you.

If the phone was advertised as unlocked, you were lied to.  If the phone was advertised as carrier locked you should not have purchased it.

7 Messages

4 months ago

Can you take my imei number and see if it can be unlocked 

7 Messages

4 months ago

It was advertised as sim unlocked 

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