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Tue, Nov 24, 2020 2:26 PM

ESim transfer

Hi, I've esim number on an Italian iphone, I'm trying to move the esim plan to a new iphone, but the esim transfer won't apply automatically. I'm also trying to call at the phone but it's impossible to talk with somebody. Please help.




ACE - Master


9.7K Messages

2 months ago

This isn't a home phone issue, moving to the wireless forum.

This is a user to user help forum. It is not an AT&T support site. I am not an AT&T employee, read the ACE's disclaimer at the bottom of this post

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Brand User

Community Support


145.2K Messages

2 months ago

Hi @robertorossi82,


Thank you for reaching out. We want to take a closer look into this for you.


To better assist with your eSIM transfer, we recommend you visit one of our AT&T store location nearest to you if you are in the United States. If you are abroad, please reach out to our international help desk +1.314.925.6925 (free from device) or chat online.


We hope this helps.


Doyin, AT&T Community Specialist.


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