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R

New Member

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1 Message

Tue, Nov 24, 2020 2:26 PM

ESim transfer

Hi, I've esim number on an Italian iphone, I'm trying to move the esim plan to a new iphone, but the esim transfer won't apply automatically. I'm also trying to call at the phone but it's impossible to talk with somebody. Please help.

R

Responses

spoom2

ACE - Master

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9.7K Messages

2 months ago

This isn't a home phone issue, moving to the wireless forum.

This is a user to user help forum. It is not an AT&T support site. I am not an AT&T employee, read the ACE's disclaimer at the bottom of this post

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ATTHelp

Community Support

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145.2K Messages

2 months ago

Hi @robertorossi82,

 

Thank you for reaching out. We want to take a closer look into this for you.

 

To better assist with your eSIM transfer, we recommend you visit one of our AT&T store location nearest to you if you are in the United States. If you are abroad, please reach out to our international help desk +1.314.925.6925 (free from device) or chat online.

 

We hope this helps.

 

Doyin, AT&T Community Specialist.

 

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