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xupeiqi0429's profile

Tutor

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2 Messages

Sat, Sep 15, 2018 5:58 PM

eSIM for iPhone XS, XS MAX and XR

I have an AT&T nano-SIM card and another nano-SIM card with Chinese carrier. I learned that the unlocked iphone Xs MAX can have a nano-SIM and an eSIM working together. But the Chinese carrier didn't support eSIM. So I want to transform my AT&T nano-SIM card into eSIM so that my two phone number can both work on the iphone. How can I change my AT&T nano-SIM card to eSIM?

Responses

Contributor

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1 Message

3 y ago

I called today and spoke with a rep at At&t and was told that the dual eSim capability would be supported sometime in December 2018.

Tutor

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6 Messages

3 y ago

Dennispl, I wish I knew how to convince them to let me give it a whirl.  I have tried at several locations.  611 is definitely a no go.

Contributor

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1 Message

3 y ago

I have an unblocked Iphone Xs with 12.1 IOS and want to install my ATT line on the eSim card as the nanoSim card  is being used by another carrier

sandblaster

ACE - Expert

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52.5K Messages

3 y ago

You can’t, at least not yet. The esim is not yet supported by ATT. I don’t think it’s supported by any US carrier yet.

Contributor

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1 Message

3 y ago

Thank you for voicing my frustration. I already had an iPhone X. The ONLY reason I upgraded to Xs Nac was because of dual sim. No one from neither AT&T nor Apple mentioned one possibility of this lengthy delay in using thus feature when I expressed that this was the only reason for upgrading. 

IMO, this is deception. In many ways and I’m more than annoyed that no one has answers. If consumers knew that the Dual/esim offering was coming, then both Apple & AT&T knew it. Why can’t these companies ever get it together and gave things ready so that they can honor their promises to customers. 

I biyfgt an unlocked phone - AT&T. So did many others. I’d invite you to get this together ASAP before some of us civsider taking our unlocked phone business elsewhere. This is ridiculous!!

Tutor

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8 Messages

3 y ago

Not true. I upgraded from an iPhone X to the XS Max. I upgraded mainly for the screen size. Also, I love to take pictures. The camera is better on the XS. If you want to use the digital SIM, you would just take it to the AT&T store where they will deactivate the nano sim and activate the internal one as if it was a new sim/device. It’s no different than activating the Apple Watch. It also has a digital sim. They just don’t have an official quick way (yet) to do it from home because you literally have to deactivate and re-activate the service. My son’s XR is currently configured in this way. 

Teacher

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8 Messages

3 y ago

@numetheus

 

I did say "many" or "most" people upgraded for the dual sim correct? I don't believe I mentioned the word "everyone". glad we cleared that up.. 

 

now onto the purpose of this thread.  

 

Could you provide the store location information for the store that configured your sons Xr? All my local stores are turning customers away, voice call support is telling customers its not supported yet. some text Chat support specialist saying to go to store, some saying its not supported yet. I specifically visited my local store two days in a row trying to educate them as to what an esim is and that i would like to replace my physical sim with an esim. They would not do this. refused to help. Ensured me they would reach out once esim support is available. I even explained to them that the apple watches all used esims and that the newest ipads will use esims. they clearly have a way to activate them but are not doing so. 

 

 

Tutor

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8 Messages

3 y ago

My son’s XR was configured this was on accident. I ordered three units. One of the phones did not activate using their process because the wrong imei was in the system. So, I removed the nano sim and called AT&T (this was delivery day 1). After speaking with the representative, I told him the imei informaron of the esim. We were not able to get the service working with the rep blaming it on smart limits, which was supposed to have been removed a long time ago. Although, the smart limits site had errors so wasn’t able to resolve. The next morning, I read that the digital sim was disabled until the next update, so I left it alone until the update. Lo and behold after the update it worked perfectly. I jumped for joy when I saw LTE on the status bar. 

 

My next task was to call AT&T to have this done to MY phone. After spending over two hours going back and forth with the carrier and Apple support, we all came to the conclusion that AT&T can activate it at the physical store just like any device including the Apple Watch. I have not made it to the store yet as I’ve been traveling. 

 

So, I can confirm that the phone DOES work without a nano sim and activated with the esim id. AT&T reps however, seem to be hit and miss. Lots of them have no technical knowledge. I was lucky enough to talk to a knowledgeable (rare with AT&T) rep along with Apple support at the same time. 

GLIMMERMAN76

ACE - Expert

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22.2K Messages

3 y ago


@numetheus wrote:

My son’s XR was configured this was on accident. I ordered three units. One of the phones did not activate using their process because the wrong imei was in the system. So, I removed the nano sim and called AT&T (this was delivery day 1). After speaking with the representative, I told him the imei informaron of the esim. We were not able to get the service working with the rep blaming it on smart limits, which was supposed to have been removed a long time ago. Although, the smart limits site had errors so wasn’t able to resolve. The next morning, I read that the digital sim was disabled until the next update, so I left it alone until the update. Lo and behold after the update it worked perfectly. I jumped for joy when I saw LTE on the status bar. 

 

My next task was to call AT&T to have this done to MY phone. After spending over two hours going back and forth with the carrier and Apple support, we all came to the conclusion that AT&T can activate it at the physical store just like any device including the Apple Watch. I have not made it to the store yet as I’ve been traveling. 

 

So, I can confirm that the phone DOES work without a nano sim and activated with the esim id. AT&T reps however, seem to be hit and miss. Lots of them have no technical knowledge. I was lucky enough to talk to a knowledgeable (rare with AT&T) rep along with Apple support at the same time. 


It does work BUT they put it on hold now.  Stores can not activate esims at this point.  They locked them out of the system that does it for phones from my understanding.

Teacher

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8 Messages

3 y ago

To clarify, 

esims are supported by At&t, but only if they are in a watch or new ipad pro. They have locked out all employees from esim activation of iphones to prevent support of dual sim usage until they get whatever issues they're having worked out. 

brian5_1

Tutor

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5 Messages

3 y ago

Anyone know if there's an official AT&T announcement about eSIM and when it will be readily available? 

I bought an XS Max yesterday and want to get eSIM activated before I start traveling in early December.

GLIMMERMAN76

ACE - Expert

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22.2K Messages

3 y ago

No they don't.  Where are you going?  If it's a Euro country you can use your esim there.  Did you buy the phone unlocked and not on payments?

Contributor

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3 Messages

3 y ago

Now iOS 12.1 is out. Any words from ATT?

GLIMMERMAN76

ACE - Expert

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22.2K Messages

3 y ago

Yeah look at apples page it says coming soon

 

https://support.apple.com/en-us/HT209096

Contributor

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2 Messages

3 y ago

Sadly, he was mistaken. 

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