Uniquely for you. Preorder the new Google Pixel 6.
xupeiqi0429's profile

Tutor

 • 

2 Messages

Sat, Sep 15, 2018 5:58 PM

eSIM for iPhone XS, XS MAX and XR

I have an AT&T nano-SIM card and another nano-SIM card with Chinese carrier. I learned that the unlocked iphone Xs MAX can have a nano-SIM and an eSIM working together. But the Chinese carrier didn't support eSIM. So I want to transform my AT&T nano-SIM card into eSIM so that my two phone number can both work on the iphone. How can I change my AT&T nano-SIM card to eSIM?

Teacher

 • 

9 Messages

3 y ago

An AT&T support agent just told me that the iOS 12.1 eSIM feature is broken and that is why I can't convert/activate my line to eSIM. Chat transcript:

 

Agent: XXXXX, I have checked my resource and see that, Apple launched esim feature for 12.1 iOS version.

Agent: However, Apple still facing some issue with the feature.

Agent: They are working on resolving this issue.

Agent: Once the issue is resolved, we will notify you through email regarding the Esim feature available.

Customer: So you’re saying iOS 12.1 is broken and the esim feature doesn’t work?

Agent: The iOS 12.1 has the Esim feature. But Dual SIM/Dual Standby(DSDS) with eSIM on on iPhone XS, iPhone XS Max, and iPhone XR can cause poor experiences on visual voicemail or plans

Agent: We will continue to work with Apple on a software update that will correct these issues at earliest.

Customer: If you say so

Agent: We will definitely notify our valued client once the feature works fine 🙂

lizdance40

ACE - Sage

 • 

89.4K Messages

3 y ago

@dennispl

Whats the point of the eSim, if you can’t also use the external sim?   

Fl_retire

ACE - Professor

 • 

1.8K Messages

3 y ago

Kinda of funny that Deutsche Telekom has it working. Someone may be trying to deflect the question. 

 

https://9to5mac.com/2018/09/26/ios-12-1-beta-1-esim-functionality/

 

 

Teacher

 • 

13 Messages

3 y ago

I have 2 sim cards. a german one and an AT&T one. as I live in the states I use the AT&T one. but would be great if I could use both at the same time.

I doubt that the activation of an esim blocks the physical port. there were enough betas. and AT&T shops have the cards out for a week see my post above. there are people that could use esim with e.g. verizon and AT&T already (see as well above) so I want to try.

The agent told me everything is set up now and I will receive a mail in the next 15min.

keep you updated.

Teacher

 • 

13 Messages

3 y ago

currently my sim is deactivated and no mail within 15minutes....not its even more than 20minutes...

Instead I have now two plans on my AT&T app (its a mobile share flex with 2 lines) but only one shows information. and no signal at all...

lizdance40

ACE - Sage

 • 

89.4K Messages

3 y ago

💣

 

Teacher

 • 

13 Messages

3 y ago

@lizdance40

don't understand your "bomb".

eSIM is out for at least 2 years now. There is no reason not to be prepared. and enforcing activation sometimes helps but it should not not work

lizdance40

ACE - Sage

 • 

89.4K Messages

3 y ago

@dennispl

No.  The eSim is available on iPad Pro and smartwatches for 2 years now.  The eSim for phones may or may not be out.  I’m thinking not.  Therefore my 💣 emoji.  

 You are the test pilot.  Best of luck 

 

Contributor

 • 

1 Message

3 y ago

I have upgraded to iOS 12.1 and just learned about Verizon's bug with Dual Sim. I really need this as I am often in Europe. So I am hoping that AT&T has begun eSIM support and I could switch my number here and get a QR code to activate the plan with an eSIM. But I can't find clear answers on the website. Is this now possible with AT&T?

 

Tutor

 • 

3 Messages

3 y ago

I updated my iPhone XS Max to iOS 12.1. Went to an ATT store only to find out that ATT does not support eSIM yet. There is no date when they will. Bummer. 

Tutor

 • 

3 Messages

3 y ago

I updated my iPhone XS Max to iOS 12.1. Went to an ATT store only to find out that ATT does not support eSIM yet. I called customer care too. It was confirmed - no eSIM support.  Any idea when?

Tutor

 • 

10 Messages

3 y ago

Just got off the phone with AT&T support. They will not be supporting eSim before the end of the year. The customer service person said they were having issues with visual voicemail being corrupted and having people's SIMs corrupted during the process so they won't be allowing this functionality. No date for a fix.

Tutor

 • 

10 Messages

3 y ago

Posted this in another thread, so apologies for xposting:

 

Just got off the phone with AT&T support. They will not be supporting eSim before the end of the year. The customer service person said they were having issues with visual voicemail being corrupted and having people's SIMs corrupted during the process so they won't be allowing this functionality. No date for a fix.

lizdance40

ACE - Sage

 • 

89.4K Messages

3 y ago

GLIMMERMAN76

ACE - Expert

 • 

22.4K Messages

3 y ago

Below is from 9 to 5 mac

 

Unfortunately, eSIM adoption seems to be a mixed bag at the moment. While the three major U.S carriers: Verizon, T-Mobile, and AT&T announced support for the feature, all three have seemingly pulled out, noting that support for eSIM is coming later this year. This means no major carrier in the U.S. is currently supporting this feature. Outside of the U.S., support is limited but you can check here to see if your carrier support the feature.

 

https://9to5mac.com/2018/10/30/enable-esim-and-dual-sim-iphone-xs-xr/

Need help?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.