Contributor
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1 Message
Error: We found no record of the IMEI Number you entered.
Purchased my iPhone 6 Plus at Target back in September 2014. Ended up being a part of the batch of phones that had a camera defect, so it was replaced under warranty by Apple in September 2015.
Today, I headed to the Customer Device Unlock Portal to try to SIM Unlock my phone, which I have done before on my last iPhone. I punched the IMEI number in and it comes back with the error:
Error: We found no record of the IMEI Number you entered. Check your device's 15-digit IMEI Number by dialing *#06# (errorCode.ULP2003)
I'm not sure what's going on. There's nothing fishy about the phone, I got it straight from Apple. I just want to be able to unlock my phone.
Thank you
ATTMobilityCare
Community Support
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15.2K Messages
6 y ago
Hello @marvin1294
I'm sorry to hear you've been unable to submit an unlock request via our online portal; we'd be glad to help you out.
Please send a private message by clicking here including your name, cell number, IMEI, and contact email address.
Thank you,
Michelle
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