Troubleshoot your device issues
marvin1294's profile

Contributor

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1 Message

Tue, Jan 19, 2016 12:31 PM

Error: We found no record of the IMEI Number you entered.

Purchased my iPhone 6 Plus at Target back in September 2014. Ended up being a part of the batch of phones that had a camera defect, so it was replaced under warranty by Apple in September 2015. 

 

Today, I headed to the Customer Device Unlock Portal to try to SIM Unlock my phone, which I have done before on my last iPhone. I punched the IMEI number in and it comes back with the error: 

Error: We found no record of the IMEI Number you entered. Check your device's 15-digit IMEI Number by dialing *#06# (errorCode.ULP2003)

 

 

I'm not sure what's going on. There's nothing fishy about the phone, I got it straight from Apple. I just want to be able to unlock my phone. 

 

Thank you

Community Support

 • 

15.2K Messages

7 y前

Hello @marvin1294

 

I'm sorry to hear you've been unable to submit an unlock request via our online portal; we'd be glad to help you out.

 

Please send a private message by clicking here including your name, cell number, IMEI, and contact email address.

 

Thank you,

Michelle

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