Troubleshoot your device issues
marvin1294's profile



1 Message

Tue, Jan 19, 2016 12:31 PM

Error: We found no record of the IMEI Number you entered.

Purchased my iPhone 6 Plus at Target back in September 2014. Ended up being a part of the batch of phones that had a camera defect, so it was replaced under warranty by Apple in September 2015. 


Today, I headed to the Customer Device Unlock Portal to try to SIM Unlock my phone, which I have done before on my last iPhone. I punched the IMEI number in and it comes back with the error: 

Error: We found no record of the IMEI Number you entered. Check your device's 15-digit IMEI Number by dialing *#06# (errorCode.ULP2003)



I'm not sure what's going on. There's nothing fishy about the phone, I got it straight from Apple. I just want to be able to unlock my phone. 


Thank you

Community Support


15.2K Messages

7 y前

Hello @marvin1294


I'm sorry to hear you've been unable to submit an unlock request via our online portal; we'd be glad to help you out.


Please send a private message by clicking here including your name, cell number, IMEI, and contact email address.


Thank you,


Need help?
The new iPhone 13
Fix, replace or check device delivery
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.