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Contributor
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1 Message
Error Invalid Message - Can't Text My Mom
My mom got a new number. When I text her I get an immediate reponse text saying "Error Invalid Message: Please re-send using a valid 10 digit mobile number or valid short code."
I went online to troubleshoot. I'm on an iPhone 6plus. I cleared my phone of all incoming and outgoing calls/text to the number. Went to Settings>General>Reset>Reset Network Settings. Once I did that, I started a new text to the number. Still did not work.
Please help!
Caroline
Responses
ATTMobilityCare
Community Support
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15.2K Messages
6 y ago
Hi there! @caroberk
Thanks for posting your concerns. I’m sorry to hear you are having issues with messaging.
I’d recommend restoring to a backup prior to the 15th of April as this was when it started to become an issue.
Connecting an iPhone to a computer via USB could automatically start the backup process which would overwrite any backup created prior to April 15, 2015. If this occurs, cancel the backup process by clicking the 'X' in the upper-middle portion of the iTunes screen.
Check for last backup in iTunes or iCloud
Hope this helps!
Charise
AT&T Customer Care
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Beachrat73
Tutor
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4 Messages
6 y ago
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lizdance40
ACE - Sage
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84.1K Messages
6 y ago
🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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DillonW
Tutor
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4 Messages
6 y ago
Unforunately Apple will just blame AT&T, nether company will take responsibility, but personally I believe it is AT&T since I just switched over from Verizon in June due to save money and never had that problem with them. I guess you get what you pay for.
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lizdance40
ACE - Sage
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84.1K Messages
6 y ago
The problem is old and may be a combination of Apple and ATT.
Solutions include:
make sure your phone is not "roaming"
delete all messages in the thread with the affected number,
delete the contact and renter with area code and phone number.
try a test text....you phone should add a 1 only when needed for long distance.
Try a Google search for other solutions and also private message @ATTMobilityCare
click on the blue letters, then the blue message box at the middle left of screen.
🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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