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dgaines's profile

New Member

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2 Messages

Saturday, January 28th, 2023 11:39 AM

Error Code (SSACT-121)

We are new to AT&T. We are trying to activate our phones (14 Pro Max, Iphone 13, Galaxy S22). We have been on the phone with both carriers (T-mobile and AT&T) for literally hours (8-9 hours total). I received my phone 4 days ago and have not been able yo activate. 

The  IPhone error message is the T-mobile eSim is not compatible and to contactT-mobile. We set up an eSim profile with T-Mobile and it shows up on the IPhone.They all have message stating that the transfer is complete and active service is pending activation of phone. We cannot activate and receive error code SSACT-121. We were told the phone numbers are already ported to AT&T. 

What else can we do? We keep getting transferred to other people and departments with no success. Are we not able to port our numbers? If not, we will need to stay with T-mobile. 

ACE - Sage

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117.1K Messages

1 year ago

We are new to AT&T. We are trying to activate our phones 

The  IPhone error message is the T-mobile eSim is not compatible and to contactT-mobile. We set up an eSim profile with T-Mobile and it shows up on the IPhone.

😲

Why are you trying to activate brand new AT&T phones with your T-Mobile service? Please reread your original post and confirm that that is what you're trying to do? Your AT&T phones are locked to AT&T and will not use a SIM card from a different service provider. You are supposed to be activating these phones with AT&T.

New phones from AT&T would have included a SIM card for AT&T or information on how to activate an esim with AT&T (iPhone 14). In fact the iPhone 14 should have been ready to activate out of the box as soon as you turned it on with AT&T service with instructions to connect to your home Wi-Fi.

 

https://www.att.com/help/wireless/esim-get-started/

I'm going to assume you have never switched service providers before.   I recommend that you take everything to an AT&T corporate store and tell them you don't know what you're doing and ask for them to help you. 

    Tell them the first paragraph above, and let them do the rest they should be able to complete the Port of your phone numbers and get the phones activated. 

New Member

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2 Messages

1 year ago

  Believe it or not, that is the error message we received. When contacting both T-Mobile and AT&T, neither company nor the many representatives with whom we spoke thought that this was odd. They transferred us to several departments with ending with one phone being able to receive, but not make calls. Between going to the local AT&T store and dealing with customer service on the phone for days, one rep determined that our information was missing on the set up order for the phones. Many Hours Later…. All phones began working. I have never experienced anything like that before.

In reply to your statement, yes I have switched providers before and ported my number, but never have I had an experience like this. It took almost a week and approximately a total of 32 hours on the phone to get all phones properly activated.

ACE - Sage

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117.1K Messages

1 year ago

Based on your follow-up post the only thing I can assume is that AT&T didn't have the port initiated  so that your phone numbers were not set up to transfer to AT&T at the same time your new phones were activated.   With the number of days that would have passed I don't know if T-Mobile's port process would have expired and had to begin all over again.

Glad it's resolved.  But yikes

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