The new iPhone 15
Nick5968's profile

New Member

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2 Messages

Sunday, January 29th, 2023 3:36 PM

Error Code EDS4018

My wife and I both are getting the error message in the subject line when trying to set up cellular on our apple watches. We really could use some help. We cant get our number sync working and the sad part is we have been paying $10 a month each for the cellular service and don't have it?

Community Support

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229.7K Messages

1 year ago

We're here to help get you and your wife's Apple Watch activated with cellular, @Nick5968.

This is not the experience we want you to have, and we're here to help you with setting up your NumberSync!

  1.  Pair your watch via the Watch app on your iPhone.Open the Watch app to start the pairing process and follow the prompts.
  2. Select Set up Cellular button.
  3. Enter your AT&T user ID and Password. This should be the user ID that is associated with your iPhone number. If you don't have a user ID, click "create one now".
  4. When you place a 911 call using your watch, the call will go over the cellular network when possible. If no cellular network is available, device location data from nearby Wi-Fi networks will be used to help locate you. If that data isn’t available, the address you provide will be used
  5. Make sure to check the box and read the Important Information for NumberSync on the 911 screen.
  6. Select Verify Address.
  7. On Sync requested screen, you should see a message indicating NumberSync should be available shortly. Select Ok.
  8. Follow prompts to finish setting up your watch. 

Let us know how this works for you. We do look forward to your response.

Marilyn, AT&T Community Specialist


New Member

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2 Messages

1 year ago

It won’t give me a screen to enter my user ID and password. This is all it gives me.

Community Support

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229.7K Messages

1 year ago

Thank you for letting us know and sharing that screenshot, Nick5968.

 

Let's meet in a Direct Message, so we can further review this. Please check your Direct Message Inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).

 

We look forward to speaking with you.

 

Kristin, AT&T Community Specialist

2 Messages

3 months ago

I wish you could help me too!! Same thing going on with me. Difference is it’s showing 4-5 different cellular plans under the same number and you guys need to delete all but one of them before it will let me connect to the new cellular plan we created earlier tonight. I’ve been on the line for hours with diff tech departments and we have tried everything and now they want me to get a new watch and return this one. I don’t think that’s needed necessarily. I think someone at Att has the permissions to access the greyed out area normal tech support reps can’t change or access. 

2 Messages

2 months ago

Same problem here…..had anyone had luck in resolving the issue 

8 Messages

2 months ago

Same problem! How frustrating!

2 Messages

11 days ago

Att is CRAP! Asside from the selling of our informarion, I've been with the same issue for months and cannot get this series 6 classic watch to connect. Several hours on the phone with different reps and still no solutions over the last two days. I have a business account and ready to move to another company because of this. 

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