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Troubleshoot your device issues

New Member


4 Messages

Sun, Nov 7, 2021 3:20 PM

Enable WIFI calling on Iphone 12

I have an Iphone 12 with the Unlimited & More premium plan.  I have tried multiple times to turn on my WIFI calling but it says to contact AT&T.  I have had this plan for years and with older phones & never have had an issue. Please help!!!


ACE - Expert


57.4K Messages


This is a customer populated forum, not a way to contact ATT. Most likely ATT isn’t properly recognizing the imei of your phone. Log into your account and verify that it shows the correct device for your line. If not, you should be able to update. Otherwise, the issue is likely your line is not properly provisioned for an iPhone. That requires a call to customer support.

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