Email address to file complaint
Hello. Does anyone know of an email address I can send a complaint to regarding my pre-order experience for an iPhone 8? I have tried for days to get a resolution to my situation only to be told today, sorry there is nothing we can do. I am trying to cancel a pre-order and have been told I can't even though an agent told me in chat I could and AT&T's own website says the following:
Cancel AT&T wireless order
If all or part of your wireless order hasn’t shipped, you can cancel it online. Otherwise, you’ll need to contact us.
At this point, I am tired of dealing with the situation when it should have taken 5 minutes and not days. It looks like I am stuck getting a phone I don't want (all I wanted to do was change the color). I will determine on Friday IF the phone even arrives what to do, but I would definitely like to send an email regarding this process.
Never again will I do a pre-order. This will be the first and last time for me.