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New Member

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1 Message

Wed, Jan 22, 2020 9:03 PM

does the cracked screen repair include LCD issues?

my phone fell and the screen cracked, but there are black lines and a black "hole" in the middle of the phone. Is this type of repair included in the screen repair?

Responses

Brand User
ATTHelp

Administrator

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108.4K Messages

4 weeks ago

Great question, @korilove25!

 

Allow us to assist with your screen repair issue. We advise that you contact Asurion to find out whether LCD is included with screen repair. Also, it's likely you'll be able to address the necessary repairs if your device is still covered under the manufacturer's warranty.

 

We hope you enjoy the rest of your day.

 

Lar, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
mobilemax

Employee

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796 Messages

3 weeks ago

Hello,

He full details are on phoneclaim.com/att when you validate you’re enrolled. The general outlined coverage is free battery, $29 screen repair (glass only), and standard deductible for any other replacements (1-2 days through mail).

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
lizdance40

ACE - Sage

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70.2K Messages

3 weeks ago

If your LCD needs to be repaired you will be required to replace the entire device for the full deductible.
Also if your phone is a new model there may not be glass yet available for it. That may also mean that you have to pay the full of deductible for a replacement.

Until the phone is looked at by someone with Asurion or the repair center you won't know.

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