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aearley's profile

New Member

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3 Messages

Wednesday, January 4th, 2023 2:40 PM

DM for Carrier Visibility Request

@ATTHelp I need to request carrier visibility so that I can see other providers (i.e Verizon, Sprint). Please advise.

New Member

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3 Messages

1 year ago

- This is not the same as device unlocking.  The iPad is already SIM unlocked, it is the eSIM that is showing AT&T as the only option.


- I do not have an account with AT&T and was told this was not required.

- I read this thread and have a similar problem.

I can and will provide my device serial/IMEI to get this process completed, and I thank you in advance!

@ATTHelp 

Community Support

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232.2K Messages

1 year ago

Hey there! We are here to help with you with carrier visibility, aearley

 

We understand that you need to request carrier visibility, but in order to further assist you will need to have an active AT&T account. 

 

Thank you for contacting AT&T Community Forums.

 

Ashley, AT&T Community Specialist 

New Member

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3 Messages

1 year ago

@ATTHelp I have an att account however I do not have a plan or anything

Community Support

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232.2K Messages

1 year ago

Hello there, aearley.

 

Based on your carrier visibility concern. Kindly note that in order to provide support, you will need to have active service with AT&T.

 

Thank you for contacting AT&T Community Forums.

 

Rasheedat, AT&T Community Specialist 

 
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