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Wednesday, December 1st, 2021 6:48 PM

Disabled ipad - how to switch from "connect to iTunes" back to Passcode

Locked out of ipad - tried Restore via iTunes did not work - want to switch back to using Passcode becuz I think i found the right passcode so how to I switch back to Passcode?

Community Support


231.4K Messages

2 years ago

Depending on the make and model of your iPad, @mjmactavish, the best way to return to using the passcode is to press the lock button on top of your device.


Let's look into that for you. We invite you to follow these instructions.

  1. Press the Top button then swipe up from the bottom of the screen.
  2. When Touch ID is turned on, place your finger on the Top button/Touch ID sensor to open the device.
    • Note: If using a passcode instead of Touch ID, you will be prompted to enter your passcode to unlock the device.

Also, it's likely you can reset your passcode through iTunes. We invite you to contact the manufacturer to find if it's possible to use iTunes to reset a forgotten passcode, unlock your account or recover that passcode.


We hope this helps!


Lar, AT&T Community Specialist

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