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2 Messages

Thu, May 16, 2019 4:33 PM

Difficulty logging into streaming apps with new phone number password.

Since I merged my DirecTV account with my AT&T wireless plan and was forced to change my DirecTV username to the phone number on my AT&T account, there are several streaming services that will ONLY accept an email as a username (as had been originally for my stand-alone DirecTV account. I was logged out of the CNN app, which I live stream daily, and now can’t get back in. I attempted to reach a tech support department at CNN and after 3 calls and being sent by 3 separate operators to the same useless and dead-end menu, I gave up. Is there anyway I can change my Username on my DirecTV account back to an email address?


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133.5K Messages

a year ago

Hi @VictoriaK


Happy to help! Learn how to change your myAT&T ID here. If you require further assistance, let us know!


Aminah, AT&T Community Specialist

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