The new iPhone 15
AMaise's profile

Contributor

 • 

1 Message

Saturday, May 26th, 2018 2:04 AM

Did a Hard Reset on iPhone and Old Voicemails Came Back

Hi,

 

I have an iPhone (6, if it matters) and lately some odd things have been happening with it. A few months back, I'd misplaced it in the house while unpacking into a new place,  and the location showed it was in the parking lot of the local police station, which was bizarre, but my fiance and I thought maybe I'd dropped it outside and someone took it and dumped it there.. It was found in the house on a different floor.  We aren't wanted by the police, we aren't crack-dealers, or any other flavor of unsavory,  so not sure why the local police or any police for that matter would interfere with my cellphone and invade my privacy, but then what explains the location showing up where it did?

 

This month 6gb of data was eaten up but I'm a light user and rarely go above 3, so I called AT&T and was told that it I used the data up when in fact I didn't.

A few more things: sometimes I, and the person I'm speaking with, hear distinctive clicks, I recently heard a mans voice for a split second coming thru while I was on a call, and a select few pictures that came from my family via text, showed location information from where the picture was taken, other pictures I've been sent by others don't show any location information. Why is this?

 

I googled looking for some insight and it seems that the aforementioned things indicate my phone may be tapped, some kind of spyware present.  I then did a hard reset based off advice I read,  set up the iPhone as new, created a new Apple ID, and a bit later the same day, a few old voicemails came back. I'd like to know how this is possible?

 

I'd also appreciate anyone's two cents regarding the odd behaviors that went on before the reset, what I can do to ensure I'm on a spy free phone.

 

Thank you for your time!

Community Support

 • 

229.5K Messages

6 years ago

Hello @AMaise,


Thank you for reaching out to us within Community Forums!  The situation you have is a unique one and I can understand how this can raise a concern.  We can help guide you on some information!


First, we can’t guarantee if the phone was hacked or tapped.  Our systems do not provide any information about this.  We are able to review some details of the phone by running a diagnostics test which can provide some possible glitches, but not what caused them.  From the symptoms mentioned, they could be caused from a possible software update which took place or something which was downloaded to it.  I apologize; we can’t guarantee an initial cause, especially if some troubleshooting has been done which may have erased it.


Doing a hard reset is a good troubleshooting step!  From how you describe it, it sounds like a factory reset was done in order for you to set up the phone as “new”.  This will generally correct any software related issues.  For additional troubleshooting steps, please feel free to visit our Troubleshoot & Resolve Tool.  Here, you choose your Phone Manufacturer > then choose your Device > then select the proper topics.  Here, you can follow a troubleshooting flow to determine the best resolution for your device!  For your voicemails, there is a chance your voicemails were saved to your iPhone and may have been synced and backed up to your iCloud or iTunes.  They could have come back during restoral process.


There are some additional things you can do for the prevention of unwanted calls, spam, and spyware. Lookout is a great app to protect your device from viruses, malware, and spyware.  Please review this article for information about hacked phones and what you can do. This link will help with call security for inbound calls as well as this one.  You can review our AT&T Call Protect app article for details and information to control nuisance calls.


For further questions about Apple and additional help for phone protection, I invite you to speak with Apple.  I hope this information helps.  Have a great day!


Adam, AT&T Community Specialist

New Member

 • 

3 Messages

4 years ago

Exact SAME thing happening with my phone and I have a completely different provider. From the research I have done.. you will need to change every single password to every email, Netflix, PayPal, your Apple ID and all from a different phone using an outside internet connection. Then you’ll need to check the security of your WiFi - if at all possible I’d change that connections password. 

Then if you have any smart Tv’s or Rokus, fire sticks or god forbid an Alexa.. trust me when I say, hackers can take those over and turn the microphone on - your cameras on your smart TVs - I just had my living room tv affected a few days ago. 

You will need to actually pay money for a secured VPN - and your blue tooth is another thing to watch out for - I’ve had my blue tooth remotely turned on - and used that way to transfer data. 

you would think that would have to place the hacker relatively close, but if you do some research you will find that things are now quite sophisticated when it comes to this method and the perpetrator does not have to be close to use your blue tooth as a method of regaining access to your phone after you’ve reset. 

when I said the EXACT same thing has occurred in my situation. I truly mean the EXACT same things. 

This is serious and it’s unfortunate because many phone providers are behind on unethical hacking. If possible get on YouTube and watch a few videos in regard to The Black Hat Society and get familiar with what Git Hub is. There are white collar ethical hackers on your tube that make videos explaining to victims how this stuff works and what you need to do.. I found it mind blowing- the threat is real.

Good luck to you

New Member

 • 

3 Messages

Oh and one more thing - do not sync or restore any of your old information from I cloud - as a matter of a fact .. when you reset you should honestly create a new Apple ID and can work later with the phone provider or Apple directly to get the photos and things you need onto a flash drive or memory card. Do not restore apps - stay away from putting any old info on your reset phone through the sync up of previous iCloud data. 

For me, I created a whole new Apple ID - email and name at time of reset. Putting nothing on the phone that was originally there.. and 2 days later I had old voicemails on my phone. 

You seriously have to go stealth .. that’s how serious this is. Not to scare you but by now I am sure you understand what I am saying. That’s why I say, TVs .. Rokus.. 

Emails ... and until you know your WiFi network hasn’t been compromised(another way to hack every single device in your house) I would suggest everyone in the home do the same thing. Outside of your house and not on a hotspot or public WiFi. 

also DO NOT open any texts that look like businesses or offers for some business or as a COVID warning or update - do not open any short code texts you randomly receive..just delete them.

 

same with emails and do not answer any calls from numbers you do not recognize.

for some viruses or bugs to be implemented into your phone all the hacker needs to do is have you open engagement on your end.. you don’t even have to click a link or anything. A hook can be applied to you systems just by excepting a call. Please, most of all .. do take the time to research the things I am mentioning so you can have a better understanding for yourself.

 

I would also register a complaint of concern with the FCC and have your IP address ran through the tools on their website.. to see what has been connecting to your IP. 

Take Care

New Member

 • 

3 Messages

4 years ago

Exact SAME thing happening with my phone and I have a completely different provider. From the research I have done.. you will need to change every single password to every email, Netflix, PayPal, your Apple ID and all from a different phone using an outside internet connection. Then you’ll need to check the security of your WiFi - if at all possible I’d change that connections password. 

Then if you have any smart Tv’s or Rokus, fire sticks or god forbid an Alexa.. trust me when I say, hackers can take those over and turn the microphone on - your cameras on your smart TVs - I just had my living room tv affected a few days ago. 

You will need to actually pay money for a secured VPN - and your blue tooth is another thing to watch out for - I’ve had my blue tooth remotely turned on - and used that way to transfer data. 

you would think that would have to place the hacker relatively close, but if you do some research you will find that things are now quite sophisticated when it comes to this method and the perpetrator does not have to be close to use your blue tooth as a method of regaining access to your phone after you’ve reset. 

when I said the EXACT same thing has occurred in my situation. I truly mean the EXACT same things. 

This is serious and it’s unfortunate because many phone providers are behind on unethical hacking. If possible get on YouTube and watch a few videos in regard to The Black Hat Society and get familiar with what Git Hub is. There are white collar ethical hackers on your tube that make videos explaining to victims how this stuff works and what you need to do.. I found it mind blowing- the threat is real.

Good luck to you

ACE - Expert

 • 

23.9K Messages

I have some ocean front property in Arizona I will sell you..  

Award for Community Excellence Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

ACE - Sage

 • 

115.9K Messages

Yeah I was thinking this one needed a metal hat.

Pretty much all of the original complaints have perfectly logical explanations.   Hacking isn't one of them.  And definitely not 'tapped'. 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.