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kenetthyne's profile



1 Message

Monday, September 4th, 2017 9:35 PM

Device unlock

I can't unlock my cell phone at the AT&T  device unlock portal with my IMEI. After I enter all the datas the website shows a problem with the network.att.png

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Community Support


232.8K Messages

7 years ago

Hello @kenetthyne,

Thank you for reaching out to us on the Community Forums! I am sorry to see you are receiving this error when trying to unlock your device. I would love to assist you with this!

Please send us a private message to: @ATTCares with your full name, wireless account number, phone and IMEI number. We will look further into this and ensure a resolution is provided. 

I look forward to assisting you. Have a great day!

Jonathan, AT&T Community Specialist

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