Our Community Forum will be shutting down on June 27, 2024. Please visit att.com/support for all your support needs.
The new iPad Pro & iPad Air!
kenetthyne's profile

Contributor

 • 

1 Message

Monday, September 4th, 2017 9:35 PM

Device unlock

I can't unlock my cell phone at the AT&T  device unlock portal with my IMEI. After I enter all the datas the website shows a problem with the network.att.png

1 Attachment

Community Support

 • 

232.8K Messages

7 years ago

Hello @kenetthyne,


Thank you for reaching out to us on the Community Forums! I am sorry to see you are receiving this error when trying to unlock your device. I would love to assist you with this!


Please send us a private message to: @ATTCares with your full name, wireless account number, phone and IMEI number. We will look further into this and ensure a resolution is provided. 


I look forward to assisting you. Have a great day!


Jonathan, AT&T Community Specialist

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.