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chaitanya89's profile

Contributor

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2 Messages

Thu, Nov 15, 2018 2:06 AM

device unlock

I have two lines in my account and one of the line is using Apple iPhone 6 which is completely paid off long back and isn't under contract anymore. The person using that line wants to get it unlocked, so i raise device unlock request and it got denied with the reason that the account isn't active in past 60 days. But when the phone is paid off and i own it, why do i need to wait for 60 days to get it unlocked?

Accepted Solution

Official Solution

ATTHelp

Community Support

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192.1K Messages

4 y ago

Good evening @chaitanya89, allow us to lend a helping hand. In order to unlock your device, you are required to have either 60 days of postpaid service or 6 months of prepaid service. Check our this support article on Eligibility requirements for more information. Thanks for reaching out to us.

 

Makaela, AT&T Community Specialist.

 

Contributor

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2 Messages

4 y ago

Hello,
I was under a different account as an authorized user and that account was in good standing for more than 5 years. As that account holder moved out of AT&T I had to move my line and one more line into a new account with me as primary account holder, 3 days ago. The other line in my account is planning to move out of AT&T and that phone is paid off long back. So does that phone can’t be considered as in good standing for last 60 days? It was paid off long back when it was under old account. When I checked with customer care they say that I have to wait 60 days from now, as I have moved into a new account under me, which is just 3 days old. So I don’t understand why is that phone not considered to be eligible for unlock.

Thanks
Chaitanya89
ATTHelp

Community Support

 • 

192.1K Messages

4 y ago

Hello @chaitanya89,

 

Thank you for providing us with more details. Because the device is now under your new AT&T account, it must be active for 60 days in order for it to meet our unlock eligibility requirement. Let us know if you have any further questions or concerns.

 

Sean, AT&T Community Specialist

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