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Thu, Jun 21, 2018 3:41 AM

Device unlock request more than 2 days

I have been waiting for more than 2 days for my device unlock. The second phone that was on the same account was unlocked in about 30 minutes, but I have been waiting for more than 2 days for this second. Both are iphone 6, both meet all eligibility requirements. What do I do to expedite this?

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Brand User
ATTHelp

Community Support

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124.8K Messages

2 years ago

Hey @panchocarmano,


Device unlock requests can take up to 72 business hours to be completed.  You can check your unlock request status here.  Enter the device IMEI and Request Number and then check the “I’m not a robot box”. You will then be able to submit your inquiry.


I also recommend you check your SPAM or junk email folder as sometimes the unlock instructions wind up there.


Thank you for using the Community Forums, and have a terrific day.


Anthony, AT&T Community Specialist


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