Device Unlock Portal DOES NOT WORK
I’ve submitted three unlock requests for my moms old iPhone 6plus. The first two times I received the confirmation email right away and then about five minutes later I got an email stating ATT didn’t have enough information and to try submitting again later. The third time i submitted the request I realized there was a sprint SIM card in the phone and figured that might be an issue so I removed it. (The device is still attached to ATT). I got the confirmation email right away and my request was in progress for just over a day. Then I receive an email saying I never confirmed my request and the request was canceled.
This is very frustrating. My phone stopped working earlier this week and this 6plus would be perfect if I could just get it unlocked. Are there any suggestions?