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reisn2357's profile



1 Message

Thursday, May 30th, 2019 11:45 PM

Device unlock loading blank pages only

So ive been trying to unlock an iphone i recently got But I've been thrown through loops for weeks. The pages wont load and remain blank from the email att sends me from their device unlock portal and now it refuses to load any of the unlock device pages expecially the one i need to confirm my unlock request. Ive attempted to do this both on pc and mobile with the exact same results.  Please help me.

Community Support


225.6K Messages

5 years ago

Hello @reisn2357


We hate to hear that you are having difficulties with accessing the device unlock portal. Allow us to lend a helping hand!


Have you deleted all cache and cookies from your mobile device and PC? Have you already submitted an unlock request for the device? Are you able to connect to a cellular network or WiFi to use the portal?


After clearing all cookies form the PC and device, you can use the AT&T Device Unlock Portal to re-submit the request.


You can also review our previous forum post Things to Know: Unlock your Device to make sure your cellphone has meet all eligibility requirements to continue the unlock process.


We hope this information helps, and have a great weekend!


Dwight, AT&T Community Specialist

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