AT&T Community Forums

Device Unlock is failing

The unlock page keeps saying that the device is "doesn’t match an AT&T device". Yet this is an iPhone 11 RED from AT&T. I tried multiple times and from different browsers with the same results. This is a used phone that i got on secondary market in pretty poor shape externally and i am trying to restore it to functional condition.

Responses

Constructive

Former Employee

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31.4K Messages

3 years ago

did you try as a non customer? If it’s an older phone then it may not be able to be unlocked as they have been purging old imei from the database

4

0

M

marasm

New Member

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3 Messages

@Constructive

yes that is how i tried since i am not AT&T customer. Also this is iPhone 11, so still pretty recent i would assume.

Thanks!

Like

3 years ago

0

formerlyknownas

ACE - Sage

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107.4K Messages

contact Apple to find out which which carrier the devices actually locked to.
AT&T has over a dozen mvnos which have to unlock any phone that was locked through them, to AT&T.
You probably should contact whoever it was Who Sold you the phone I find out what carrier it was used on

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2022 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Like

3 years ago

0

M

marasm

New Member

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3 Messages

@lizdance40

i ran a carrier check on this and it came back as:

Locked Carrier: US AT&T Puerto Rico and US Virgin Islands Activation Policy

Is there a different portal for unlocking these? Is that not considered an AT&T phone?

Like

3 years ago

0

formerlyknownas

ACE - Sage

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107.4K Messages

huh, od. Its still at&t, but its being sold to Liberty. still should unlock through at&t.

You will have to call, or ask previous owner to unlock it.

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2022 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Like

3 years ago

0

marasm

Device Unlock is failing

Constructive

marasm

formerlyknownas

marasm

formerlyknownas

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