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ketooraw's profile



1 Message

Thu, Aug 2, 2018 1:02 AM

Device is paid off but will not unlock

I received an iPhone 7 Plus Locked to AT&T and though it has been paid off through citizens one, every time I enter my IMEI and go to unlock it, it says that the device has not been paid off so I cannot unlock it. I’ve contacted AT&T cares who merely sent me the link to their unlocking site and I’ve gone through a third party who was unable to unlock it. I am unsure of what to do to get this phone unlocked.

Accepted Solution

Official Solution


Community Support


171.7K Messages

3 y ago

Hi, @ketooraw.


In cases where the phone was received from a third party, we recommend contacting that party to ensure all eligibility requirements for the phone were met. We only support official unlock requests made through our online portal. Thanks for reaching out to us!


Dawn, AT&T Community Specialist

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