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The new iPhone 14
Irenesciroppo's profile

Contributor

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3 Messages

Fri, Aug 23, 2019 3:46 AM

Device blocked from network use

Hello, I just purchased a new sim card and prepaid plan the other day, after I traveled abroad for 9 months. After the new card was installed I right away couldn’t call, text, or use the internet data. When I try to call the automatic voice says that the device has been blocked from network use, but my phone was bought at the apple store brand new, and it was never reported lost or stolen. I also checked the IMEI code, that states that my phone is not in the blacklist. I also have already had at&t cards in the past on this device. There must be a mistake with AT&T.  What can I do to make it work again? Thank you. 

sandblaster

ACE - Expert

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59.9K Messages

Il y a 3 y

If you can’t call, go to an ATT store is about all we can suggest. 

Contributor

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3 Messages

Il y a 3 y

I already went three times, and they have not been able to help. As soon as
I told them the issue, they just told me they didn’t know what to do.
But thank you.
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